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Like picking car keys out of a bowl at a 70s wife swopping party.... and a car from the same era

Reviewed: Tue, Feb 25, 2020
About AVIS: 7.3 /10
I was not given the car i ordered online.... i was told by the lady at the desk "you hardly ever get the car you ordered online,ever"....the replacement was of lower specification in size,seats and cost. When i returned to the desk the lady had disappeared and closed the kiosk. I had to telephone the main office.... drive the supplied vehicle 5 miles to another Avis desk and colllect a larger vehicle which was again not the vehicle i had ordered. Another replacement which was not cleaned or near the standard expected. I felt i had been scammed but due to the needs of my family and travel party had to "make do" with what i was provided. I will not use Avis again.
About QEEQ: 9.0 /10
The app is great and works well.... unfortunately the providers do not in any way feel the need to match client with chosen vehicle.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on AVIS in United States

Ernest Montgomery

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Reviewed: Thu, Mar 6, 2025
About AVIS: 10.0 /10
Pretty good.
About QEEQ: 10.0 /10

D.Espina

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Economy | Kia Rio or similar
Reviewed: Fri, Sep 6, 2024
“Quick, affordable and efficient”
About AVIS: 10.0 /10
Very large amount of waiting to pick it up but it was a holiday weekend and they were very nice . Got upgraded
About QEEQ: 10.0 /10
Quick email response . Very good

Marico Sheridan

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Reviewed: Fri, Jun 28, 2024
About AVIS: 6.0 /10
The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.
About QEEQ: 10.0 /10

Dick Susan

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Reviewed: Thu, Oct 5, 2017
About AVIS: 2.0 /10
Poor maintenance

W.Smith

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Economy | Ford Fiesta or similar
Reviewed: Wed, Aug 7, 2019
“No complaints everything went to plan.”
About AVIS: 9.0 /10
No problem in finding pick up point. A bit slow in actually getting served but overall pleased with the deal. Car very good with simply ,quick and easy drop off.
About QEEQ: 10.0 /10
Easy to arrange car at competitive price No complaints at all.

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