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Like picking car keys out of a bowl at a 70s wife swopping party.... and a car from the same era

Reviewed: Tue, Feb 25, 2020
About Avis: 7.3 /10
I was not given the car i ordered online.... i was told by the lady at the desk "you hardly ever get the car you ordered online,ever"....the replacement was of lower specification in size,seats and cost. When i returned to the desk the lady had disappeared and closed the kiosk. I had to telephone the main office.... drive the supplied vehicle 5 miles to another Avis desk and colllect a larger vehicle which was again not the vehicle i had ordered. Another replacement which was not cleaned or near the standard expected. I felt i had been scammed but due to the needs of my family and travel party had to "make do" with what i was provided. I will not use Avis again.
About QEEQ: 9.0 /10
The app is great and works well.... unfortunately the providers do not in any way feel the need to match client with chosen vehicle.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on Avis in United States

Michael Marner

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Reviewed: Sun, Aug 10, 2025
About Avis: 10.0 /10
Completely satisfied.
About QEEQ: 10.0 /10

Georgia Stuart

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Reviewed: Mon, Aug 12, 2024
About Avis: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Cecilia Arnold

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Reviewed: Wed, Apr 5, 2017
About Avis: 4.0 /10
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Full Size Van | Ford Transit or similar
Reviewed: Mon, Jun 13, 2022
“Poor service from Avis”
About Avis: 6.0 /10
The vehicle was not prepared for rental. It had not been cleaned and was not re-fuelled. The lack of fuel was reported to Avis before we left the rental lot. I paid for a full tank of gas, On returning the vehicle, I complained about the lack of preparation, cleanliness and missing gas. The only thing Avis was prepared to do was refund the charge for gas. It remains to be seen whether this gets paid. The vehicle itself wasn't great. There was a loud annoying squeak that was irrutating throughout the 2 week rental. The ride of the vehicle could best be describes as 'agricultural', i.e. not very comfortable.
About QEEQ: 8.0 /10
Booking process was okay. No benefit from price drop protector.

A.Kalweit

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Medium SUV | Ford Escape or similar
Reviewed: Fri, Mar 15, 2019
“Not a "deal" - wish I'd gone with a more reputable booking”
About Avis: 5.3 /10
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.

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