RAV4 2012 with 240,000 km, full of dents and scratches and $4000 excess => that's EZU for you

P.Gawor

New Zealand

Reviewed: Wed, Feb 26, 2020

About EZU: 5.7 /10

RAV4 2012 rego: GLD171 and 240000 km on the clock, 23 days hire: Squeaky and full of dents and scratches. Some cracks to the plastic panels, front bumper coming off. Initially we were assigned different car as the paperwork indicated different rego (ROV004) but ended with this gem. When calling them next day after discovering another issue with the body (crack in the plastic panels) and asked if they are sure that this was the car we meant to use, the lady I spoke to insisted that is the one - even when mentioned the massive millage. Car that was not worth much on the market due to its heavy usage was tagged with $4000 excess and $2000 was blocked on our credit card in pre-approved authorisation. Note: we had the same hire costs (not excess) in 2018 in Europe (Poland) in peak season (European summer) for hiring Skoda Octavia station wagon with just 600 km on the clock, for 34 days, with half of excess. Go figure! We had a small crack in the windshield (popped up in the car wash) - happened on our watch so no disputes here. We were charged $2000 upon return and explained that once the replacement is done the difference would be returned to us. After 4 weeks of not hearing from them I have queried Easyrentcars how long shall I wait before raising alarm? A day latter got an answer from EZU that the cost of replacing of that windshield was $971 NZD (?!) where glass supply only was $550 NZD!!. One week latter (5 weeks in total) the difference finally has been reimbursed. Soooo, to recap it all: old car with massive millage, full of dents, massive excess and inflated charges for damage, slow response or none ..., still have a bitter aftertaste when thinking EZU. Never again!

About QEEQ: 10.0 /10

Smooth and efficient - helped me to deal with EZU rental.

EZU

Christchurch Airport(CHC)

Christchurch

New Zealand

Medium SUV | Toyota RAV4 or similar

1 days rental

Relevant Reviews on EZU CHRISTCHURCH AIRPORT

Sampson Noyes

New Zealand

1 days rental

EZU

Christchurch Airport(CHC)

Christchurch

New Zealand

Reviewed: Fri, Dec 22, 2017

About EZU: 10.0 /10

First time using a Chinese car rental company in New Zealand, felt very close to home. All the staff were very friendly, and both picking up and returning the car went smoothly. It was a very pleasant experience.

About QEEQ: 10.0 /10

Lynn John

New Zealand

1 days rental

EZU

Christchurch Airport(CHC)

Christchurch

New Zealand

Reviewed: Mon, Dec 11, 2017

About EZU: 6.0 /10

Overall, fairly satisfied. It's a Chinese car rental company, so communication was easy. Upon arrival, I called, and they picked me up quickly. The car had already driven over 70,000 km, but it was well-maintained and in good condition. During the trip, a small stone from the opposite lane hit the windshield and caused a chip. I asked for advice on WeChat, and they responded quickly. The store is close to the airport, just a few minutes away, but it was hard to find. We spent quite some time locating it when returning the car. The only dissatisfaction was with the way they handled car damage. We rented cars in both the North and South Islands of New Zealand, both with full insurance. Unfortunately, both cars were damaged. While the other company deducted repair costs based on actual expenses and provided a full set of claims documents by email for a straightforward process, this company deducted the entire pre-authorization amount at return. They later transferred some money back to me without explanation, which I found confusing. Only after multiple inquiries did I learn it was the unused repair funds. The insurance company refunded based on the actual repair costs, but this process led to a discrepancy of over a hundred dollars, probably due to exchange rates and bank fees. Fortunately, the rental company promised to claim the difference from the insurance company for me, but I haven't received the secondary refund yet. I find their complex operation method hard to understand.

About QEEQ: 10.0 /10

Y.GONG

New Zealand

1 days rental

Economy | Toyota Corolla Hatchback or similar

EZU

Christchurch Airport(CHC)

Christchurch

New Zealand

Reviewed: Sun, Jan 19, 2020

“Negative surprises.”

About EZU: 6.0 /10

It makes customer extremely uncomfortable when your staff conducted forensic check on the returning car for almost 15 min. It does not work that way in the car rent industry.

T.Lynwood

New Zealand

1 days rental

Intermediate | Toyota Corolla or similar

EZU

Christchurch Airport(CHC)

Christchurch

New Zealand

Reviewed: Mon, Oct 21, 2019

“Excellent value for money and no fuss booking”

About EZU: 9.0 /10

They upgraded us to a bigger car for no extra cost. The car had a number of dints etc however it drove well, was comfortable and for the price was excellent value for money.

About QEEQ: 10.0 /10

Easy to book. Would be good to have a currency change ability to pay in AUD as opposed to US. Value for money was amazing and very easy process from start to finish.