Car good, wait time for pick-up was less so

I rented from Hertz in the UK last year, and this time in Ireland as well. Their service is good. It's slightly more expensive than other companies, but they have more locations and good service.

We were required to pay a collision "surcharge" even though we had outside insurance. Additions e.g. GPS, additional driver etc really added up.

Good responsiveness and documentation.

The agent behind the desk had an attitude problem at check in. I booked a small Caddy van for the week at Christmas as it was good value. I was told all they had was a long wheel base Transporter which was far larger than the caddy. I was told by the agent people only book vans when they need to carry large items... clearly this isn't the case or the VW Caddy wouldn't exist... The LWB Transporter was too big for what I needed, and not exactly an upgrade due to the increased running costs.

Very easy to book, would recommend.

Like: They were quick, knowledgeable and understanding of my needs.