Upgrade at a cost.

Car was terrible. Was a diesel so finding a gas station to fill up was hard. The heat did not work, the plugs in car did not work, and the check engine light was on pretty much since after we pulled out.

Get staff NOT TO LIE about tolls at the airport

Advantage customer care was awful. Vehicle broke down the following day. Spent an absolute age on the phone and the supervisor at Advantage was very rude. Apparently could not understand my ‘accent’. I could not understand her and it seemed to me her English was not very good. I spent 3hours in Universal’s car park waiting for assistance. I eventually got a replacement vehicle, but I have to say that neither the original or replacement vehicle were not very clean. Stained upholstery on both cars. These are the worst vehicles I have ever rented in the US in the 20 years I have been visiting. Avoid Advantage

Easy pick up and drop off. Very nice, spacious vehicle. Good service, would recommend.

Easy to use. Would use again. Great value and service.

Everything was great - except we were told we would have a free second driver and were charged. The only way to be refunded was to go down to the main counter - which was very inconvenient when trying to get an international flight with 3 small children. I would have given 10/10 but I felt not being refunded was unfair.