Very satisfied with experience.

I previously used Yesaway and had a great impression, but this experience ruined it all. I won't choose this company again. On our last night, we stayed at the Hilton Hotel, which is on the way from the rental company to the airport. We informed the staff in advance, but they refused to stop. Later, we told the driver, and they still didn't stop, with a terrible attitude. There were only two of us in the car and no one else. Plus, I am a pregnant woman. We had to carry a lot of luggage to the airport and then wait for the hotel's shuttle.

Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.

The staff at the rental store exhibited completely different attitudes with and without surveillance. From the airport pickup to the store, their attitude was very good, humble, and the explanations were clear. I assume there were cameras in the shuttle and store. However, once all the paperwork was completed, they took us to the parking lot and handed us the keys, casually said a few words, and left. They didn't give us any time to inspect the car or provide a simple briefing (they mentioned during the rental process that there would be a briefing). We noticed a scratch on the right front door and had to walk back to the store to find the staff. He then told us that the insurance we purchased was very comprehensive, and we could have any damages covered, then he left. After getting into the car, we found that the USB port was not charging, so we had to go back to the store again. The overall experience was very poor.

The staff were extremely friendly, and even after returning the car, they still answered my questions.

YESAWAY was amazing. I've never used it before, but I will surely use it again. The only issue we had was with the gas tank when returning the car. Still waiting to hear back since I'm hoping not to be charged.