Had much much better

Overall, very satisfied. Arrived at the airport in the evening, around 8 PM local time. There weren't many people at the rental counter, so I didn't have to wait in line and was assisted immediately. After completing the paperwork, I went to the first floor to pick up the car. There was no queue there either (super lucky, as many have mentioned long wait times for pick-up). From start to finish, it took less than half an hour to get the car and start the journey. When returning the car, I waited briefly, mainly to ensure the staff confirmed everything was fine before leaving. Didn't want to resolve issues via email. Thankfully, everything went smoothly and safely. Very satisfied!

They provided a Hyundai Staria, a 9-seater vehicle with more space.

Objectively, the vehicle was in good condition, clean, and well-maintained. However, this rental company has severe integrity issues. On the day I rented the car, I got 4 speeding tickets within 2 minutes on the same road, each costing 600 dirhams. The rental company also took a commission of 60 dirhams per ticket, totaling nearly 5000 RMB. When I tried to appeal and went to the Dubai traffic authority, they said an appeal was possible but needed the rental company's cooperation. The rental company refused to cooperate and even charged my credit card without my authorization and consent. Furthermore, after I exchanged the car, they forcibly charged another 272 dirhams for unknown fees! The car rental platform was not helpful; they just forwarded emails and ignored my complaints. We chose this platform for assurance throughout the rental process, but when a dispute arose, the rental company’s conduct of unauthorized credit card charges was outrageous!

24-hour car rental service, and the car was in good condition. Drawbacks: The car rental deposit from the company takes two months to be refunded; although the company confirmed free shuttle service between terminals before the rental, this service was not provided.

It takes me at least 40 minutes to get the car , and when I returned the car, they charged me double the fuel price without telling me that before, they are really manipulating their customers to get maximum money they could take, bad experience