Love this place

The service was quite good. The only downside was that the safety seat was a bit small and not suitable for children over 5 years old.

The vehicle had a slight odor. The staff at the counter tried to sell me insurance when picking up the car, and seemed a bit unhappy when I didn't buy it.

When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.

Hertz over booked. There were three of us there for one pickup truck. Needless to say, I didn’t get that truck. The one that arrived late got it because they called to make sure it was there. Thought that was what a reservation is for. Didn’t get a truck until two hours later. Missed a deadline and will have to rent another truck to finish my project at a later time. Was not happy with the experience. It is definitely going to cost me a bit of money.

Process of reserving was easy, but see comments above

Like: The whole process from pick up to being dropped off back at the airport was smooth.
Dislike: The shuttle driver was a bit unfriendly and gruff when he picked us up at the airport. Not a great welcome. They did try to upsell me to a midsize but it wasn’t a huge deal and they weren’t pushy about it.