CAR RENTAL REVIEWS ON HERTZ IN LOS ANGELES

The waiting time in line was extremely long.

Very considerate.

Very satisfied.

Extremely satisfied! The car was in great condition, and they allowed me to return it at a different location without charging an extra fee when my travel plans changed in the last few days. Fantastic!

The service was excellent.

Satisfied

Amazing experience, they even gave me a free car upgrade!

It was a satisfactory car rental experience.

Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.

The service attitude was quite good. I picked up the car around 9 pm and there was no queue. The customer service did not mention insurance, but when I proactively requested full coverage, they added it. After picking up the car in Los Angeles and driving to Irvine, I felt the car was a bit old, so I went to their branch there and exchanged it for another car that was more attractive and newer. It was very comfortable to drive. The car exchange in the San Francisco Stanford area took about 30 minutes in line. The service attitude there was also excellent. They said I could leave after handing over the keys, but I insisted on receiving a receipt on-site. They calculated the fuel cost for the exchange on the spot, and I signed the documentation. The deposit was refunded very quickly, within two to three days. Afterwards, I received toll and service fee invoices gradually.

The customer service was excellent.

Very satisfied

The staff didn't try to upsell additional insurance, which was great overall! Just remember to strictly follow parking rules in the U.S., pay in advance, etc., as fines can be very expensive.

The queue at the airport was quite long, but the service attitude was good. The translation document was actually not needed.

Picking up and returning the car was very convenient.

The queue was quite long, waited for about half an hour, but got all the paperwork done in just 5 minutes. Purchased full insurance from the rental company for peace of mind. Got a spacious Kia, not sure of the model, but very satisfied—it fit three people, four large suitcases, and two small ones perfectly.

Satisfied

The overall process was simple, and the instructions for picking up and returning the car were clear.

Paid extra to upgrade to a top-tier Mercedes C-class, the car was very new. Truly worth every penny!