Customer satisfaction

This company is very reliable. It operates as a platform where individual owners rent out their cars, so the availability of vehicles can be inconsistent. However, they were very proactive in resolving any issues I encountered. Initially, we swapped the car to a BMW, but the windshield washer didn't work. Then they replaced it with a Camry, which did take some time, but they were very dedicated to solving the problems. Excellent service.

Absolutely brilliant , couldn't fault them at all. Highly recommend them. Even got a free upgrade to a larger car

No problems at all. Found our best deal for me .Thank you Easyrentcars

We did an after hours pick up but the communication was great and we had no issues with the pick-up. Drop-off was equally smooth. The car itself was fine and just what we needed.

I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!

Like: Car was super clean and apart from left front tyre and hard riding was very good
Dislike: Would be nice if the depot was closer to the airport