The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf

Avoid Europcar at all costs! When we picked up the car, we presented the complete rental documents and highlighted key information (including fully paid rental and insurance) to the staff. He handed over the car without any explanation and asked me to sign at the section for existing damages. He charged around £1,000 as a deposit and simply told me to drive away. Upon return, I was informed that only £100 of the deposit would be refunded, without providing any settlement documents. It was only after I asked for clarification that they informed me verbally about the deductions. This resulted in double charges, and I later found out that they had imposed an expensive insurance fee without consulting or seeking my consent. This is unacceptable forced hidden consumption! Such unethical practices by this company deserve strong condemnation! I’ve since seen on Xiaohongshu that many people have experienced similar situations with them!

Europcar staff were excellent

Very friendly attitude and quick service.

Fabulous service by staff member. Best experience ever.

Fantastic user friendly platform to use. Very happy I discovered your service.

Excellent service, especially with upgrade

All worked fine.