good

Way too long at the counter… way!

Smooth

The car could have done with a wash and the windows were quiet dirty

When 1st booked you had to use shuttle as terminal pick had a large supplement to pay, nearer the date found cars included terminal pick up with out the large supplement.

The counter staff was insistent on me getting the unlimited tolls plan even though I made it clear that I was going to use the car within a city only. It was a little annoying after a while. Besides the plan costs $125 which is abusively too much for almost any trip.

Am using well your year-long protection plan and IDP. Was a good choice to avoid much hassle.

The car more than met expectations and our needs. Service was swift and easy - due to the fact that the Easyrentcars process had already secured many of the waivers etc as part of the package. That was a key feature. The information from the Dollar operative on the cost of the 'full tank' deal could have been a little clearer, but the assessment that there was no 'gas station' within 10 miles of the airport proved accurate and honest and, therefore, a stringent test of whether the tank was 'full' would have cost far more. Very grateful, for that advice. Only real criticism was that there was lack of clarity over whether the 'Sunpass' toll-costs card package was needed on our planned journey. The experience demonstrated the answer was very obviously - YES' (you cannot head in any direction in, around, or out of Orlando without encountering tolls) and we were left with no change/dollars to pay the first unmanned toll we encountered!! One star piece of service was the facility for the Dollar staff to drive us from the drop-off, in the rental car, to the terminal building which, in Orlando MCO is around 15 minutes walk away. This cost only $5 - excellent value.

Booking platform was excellent. The deal package, including key waivers and cover was a godsend when collecting the car. I will use Easyrentcars again every time.

Like: Good mileage......very comfortable.