I was a bit angry cause my flight was delayed. I called and inform a rep and she told me it was ok b

excellent customer service

Well they only had one person at the counter. Spent 40 minutes waiting to get my car. The tire had a small leak and I had to stop twice a day to fill with air. It was not easy finding the shuttle to Green Motion.

Booking the car was simple. Wish they would have mentioned the toll fees.

I had to make a last minute reservation and Green Motion had the best prices available. But, we landed in Orlando airport ~ 5:30 am and had to wait over 30 mins to get the shuttle that would take us to the Green Motion location. At the location, there was only one couple before me in the line but it still took > 20 mins to complete the booking for them. There was a single operator to help people get their cars and she was having technical issues, still the wait seemed really long.

A) Difficult to find pick up location. b) Slow shuttle c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there. d) Car had dents and chipped windshield. e) Won't be using this company again. Not customer focused at all. f) Since it took so long to check in my plans had to be cancelled. G) worst car rental experience I have ever had. H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment. Won't be

My only complaint was I had to drive a mini van because they were out of compact. Car was banged up a little and turn signal out.