KLASS WAGEN CAR RENTAL REVIEWS

The staff were all very polite. Although they repeatedly emphasized that choosing not to buy their insurance would require a high deposit, they performed very detailed checks during pick-up and drop-off. It's recommended to consider purchasing the rental company's insurance, as local road conditions are not great and traffic congestion is severe.

It's inconvenient to contact the car pick-up at the airport. The phone number provided connects to the headquarters, and getting transferred to the local branch takes a long time. I waited for quite a while.

Very satisfied, they explained everything to us carefully.

Excellent service.

Very professional and standardized, no product upselling.

Fairly good.

Good service. The receptionist was a young lady who initially tried to promote their company's insurance. I used a translation app to inform her that I didn't need it, and she didn't insist. I successfully received the car keys.

Pretty good.

It's acceptable.

Pickup and return were very convenient. The service was excellent, and explanations were clear.

The rental company is quite decent. Everything was normal. I clearly rented a Ford Focus station wagon, and the QEEQ website also showed only this model within the same category. However, when I arrived, the rental company only provided me with a Kia station wagon.

Excellent car rental company. Friendly and enthusiastic service. The staff are honest. Deposit refunded promptly - returned the car in the morning and got the deposit back in the afternoon. A great rental company - go rent with confidence!

Very professional, seems to be one of the larger car rental companies in the area.

Overall very satisfied. The car pickup process was a bit slow, but the service attitude was excellent, and all charges (pre-authorization) were explained clearly.

The two staff members were very friendly. One was responsible for reception, and the other prepared the car. They briefly explained the insurance options. After seeing the QEEQ full insurance details, they did not try to upsell. All charges were clearly outlined. During car pickup, two deposits were charged: one for about €2000 as the vehicle deposit, which was refunded on the spot after inspection upon return; and another for €150, which was a prepaid amount for ETC rental and toll fees. This was settled within a month after the car was returned—our settlement took less than 20 days. Both the car pickup and return processes were straightforward. The condition of the car was clearly explained, and pre-existing minor scratches were marked. During return, they conducted a basic check, and as long as there were no major issues, they were not overly picky.

The store heavily promoted insurance and forced the rental of highway equipment.

Very satisfied.