CAR RENTAL REVIEWS ON ALAMO AT EVENES AIRPORT, EVE

I booked a car one month in advance, but they downgraded it without notifying me. My Touareg was changed to a RAV4 and they did not refund the price difference. The staff member at the Lofoten branch, a black guy, had a very bad attitude. Even though I clearly saw other keys for similar cars, he lied and said there were no other cars available. Two suggestions: 1. Just book a Toyota RAV4 directly, as 80% of the cars here are Toyotas, which are fairly new and all 4x4. 2. Avoid using third-party platforms like Trip.com; book directly with the rental company online to have opportunities for complaints and negative feedback. Otherwise, if you use platforms like QEEQ, you have no recourse for complaints.

Simple procedures, smooth process.

The service was excellent. A valid domestic driver's license, a translated copy, and a chip card are required.

Great car rental experience with smooth and convenient process.

Very satisfied. We arrived 40 minutes early, and although there was no one available at first, the staff made us wait until the scheduled time to complete the formalities. They were very thorough. However, we didn't realize that adding a driver would also require providing the Chinese driving license booklet. International certifications and Hague authentication were not acceptable. It would be great if users could be reminded of this in advance in the future.

Very satisfied.

The staff was very friendly, and the guy reminded me to record a video of the entire car when picking it up.

Highly recommended. They provided a relatively new Skoda Octavia 4x4 wagon.

The car is very new.

The staff on-site was very patient! Much fewer people in line compared to Hertz next door.

The car pickup process was simple, and the self-service return was very convenient.

Not bad