AVIS CAR RENTAL REVIEWS IN PORTUGAL

The staff is fluent in English.

The only reason I filled out this reading questionnaire was to comment on the drop off process at Pico airport. I had a 9:45 AM flight and showed up at 9 o’clock to drop off the car. Given that the company knows that there is a flight in the morning with rental contracts ending the same day that they would be available to receive the car. At 9 there was no line to go in through security, which was my plan to relax before my flight. The booth didn’t open until 9:20 with boarding the plane starting 10 minutes later. At this time there was a very long line at security. When the two guys arrived and I complained, They said they were arriving from Faial and the reason they were late. There I was with an eye on the clock to board my flight while trying to return someone else’s car. Stressful and ridiculous. Why the company at Pico airport can’t hire someone locally to attend to clients promptly is beyond me. Maybe using a different company in the future at that airport who’s booths were open at a reasonable time.

Very good

Long wait in line

Voiture très propre, peu de kilométrage. Conforme à la reservation. On a pas eu à se battre pour l’assurance qui avait déjà été prise avec QEEQ

Application toujours aussi fluide. Possibilité de prendre assurance auto très appréciable

Quite indifferent

Satisfied, the car was in good condition and everything at the airport was very convenient.

Very satisfied

Good service, although the wait at the store was quite long.

A relatively affordable option with good value for money, even though everything feels expensive to us. Haha!

The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.

Seemless booking process once again!

Quick process, the staff explained everything clearly, good service.

A bit slow

The car rental process was very convenient and completed within minutes. Returning the car was simple, just drop the key inside.

Had a problem with rental car and had to be replaced on day 3 of our holiday, but was sorted out with Avis with an upgraded vehicle , sent a taxi to our accommodation to take us back to the airport and pick up replacement

Satisfied

The car provided was relatively new and had good performance.

Very good

Counter staff lady spoke English well and explained everything but was slightly dead pan. Offered to upsell with full insurance and also to a slightly better car, but not at all pushy. Explained tolls and previous damage to vehicle.

Contacted customer service and received prompt attention. Good communication and tips by email/Whatsapp throughout the booking. For some reason my booking was duplicated on Avis's system. They used the booking with the reference code from the email. I don't think I was double charged.

We had to take a number and wait at the store, and the staff kept trying to sell us insurance even though we repeatedly told them that we had already purchased it. Eventually, the staff member seemed a bit unhappy.