CAR RENTAL REVIEWS ON BUDGET AT PORTLAND INTERNATIONAL AIRPORT, PDX

It was my first time renting a car in the US. At pickup, they asked if I needed to purchase various insurances, but I didn't. Wanted a small Ford, and with the staff's help, successfully changed the car. Midway, had a flat tire, and my phone had no signal. Communication was difficult when I got back to a big city, so I decided to go to a rental point for face-to-face help. The staff helped me switch to a new red Dodge. As for the tire, they said someone might contact me about compensation, but friends said it should be fine. When returning the car, there is no shuttle bus from 01:00-04:00. As I had an early flight, I returned the car around 5:00. There aren't many 24-hour gas stations near Portland, so I recommend checking Google Maps and calling ahead to avoid last-minute rush. Returning the car was very smooth; they just took a look and printed out my receipt. Overall, it was a good experience.

The counter staff on pick up was very helpful sorting thru a slight problem that I caused by booking on the UK site instead of the US.

Very convenient, the rental process is simple.

Satisfied

I booked a Dodge Avenger, but they said it wasn't available and gave me a Corolla instead. I understand that an exact match can't always be guaranteed, but grouping a Dodge Avenger with a 2.4L engine and a Toyota Corolla with a 1.8L engine into the same category doesn't seem logical. They offered an upgrade and insurance when I picked up the car, but I declined. The return process was very quick, and overall, the service was professional. There's a 7-Eleven convenience store to the north of the branch that provides fuel.

Good

Well-organized and satisfactory, a bit unfamiliar with the self-service operation

Pretty good.

The company offered us a free upgrade to an SUV which was really helpful

Like: Car came from major company but for less money and no discernible drop off fee. No brainer. I travel a lot.
Dislike: Perfect experience

Like: comfortable, modern amenities, plenty of room
Dislike: We didn't get to have insurance because for some reason our reservation went through a British company!