CAR RENTAL REVIEWS ON EUROPCAR IN COLOGNE

Very friendly and professional attitude.

Returning the car was very quick. As soon as we arrived, we saw the staff and returned it immediately.

The rental company staff were very responsible and patient. They helped us check the vehicle and explained the precautions. We felt very reassured.

Staff wasn’t really helpful. They wanted to give me a car in a worse category. They gave me an old car.

Outsourced staff, could not even locate the car. 10 persons were waiting, me for an hour at the airport in cologne. Definitely not recommended!!!

Car was not same as booked.

Easy to find the car rental location at Cologne airport, staff were nice.

Satisfied

They rented me a SEAT manual FR model. No queues, just inspection, check the contract, sign and drive away. That simple. However, I couldn't understand all the detailed contract terms. There were two minor issues, and it took a while to communicate with the staff since language was the biggest barrier on this trip. But the staff was very patient and thorough in explaining it to me. I managed to understand most of it, so I signed and drove away.

Excellent car rental experience.

The pickup and return process was very smooth. However, during pickup, they were in a hurry for you to sign without inspecting the car. During return, the staff used a flashlight to check the entire car.

I've rented from Europcar many times, and their service is quite good. Since I handled everything early, I arrived right when they opened and processed everything smoothly without waiting.

The service attitude was excellent.