CAR RENTAL REVIEWS ON EUROPCAR IN REYKJAVIK

During the peak rental period, the waiting time was a bit long.

The lady at the Reykjavik car rental counter was super nice!! Excellent service—she was responsible, attentive, and very patient.

Very satisfied, super efficient.

Very satisfied, both pick-up and drop-off were very convenient.

Very satisfied.

Pretty good, clear explanations and good attitude.

I booked a specific Land Cruiser but got a Defender instead, which was slightly disappointing. Other than that, everything was fine.

The staff were friendly and courteous, provided detailed answers, and informed me about things to pay attention to on the road. However, they downgraded the car and misleadingly claimed it was an upgrade. This kind of behavior is deceptive to customers and unacceptable! Furthermore, the car was close to needing maintenance and had faults, reflecting poor management by the rental company, and it was very unsafe. Poor service!

Excellent

Pretty good.

Very good.

The service attitude was excellent. The receptionist patiently explained all the terms we had booked without any upselling or hidden charges. They even upgraded our Toyota Yaris Cross AWD to a Kia Sportage AWD for free, which provided a more spacious and comfortable ride.

Very good.

The first car had a nail in the tire. Make sure to thoroughly inspect the car before picking it up.

Very satisfied

Good service and latest car models.

Friendly and professional

Excellent!

During the trip, a low tire pressure warning appeared. After returning to Reykjavik, I went to the downtown service center and got a replacement vehicle.

Overall satisfied, the car was in great condition! However, the pickup experience was terrible. We waited for 5 hours to get the car, and it wasn't the model we had reserved. We had to drive to another branch to switch vehicles.