Hertz staff at the airport were awful. Refused to speak English. Very rude. Didn't give us any information or speak to us or tell us where the car was even. Just demanded the credit card then shoved a piece of paper at us. When i asked where the car was she just waved outside. Awful lady. Car also filthy outside.
The car exceeded my expectations. I paid for a mini sized car and got an SUV - Peugeot 2008 with 1995km on the clock, so pretty much brand new. The only suggestion from me to Hertz would be, since it is an international company, to provide the paperwork to a client in English on demand, regardless in which country the branch is. I was asked to sign the paperwork that was entirely in French so had to take the clerk's word for what I was signing. That is not a professional way to do it.
We have accidentally left a portable car seat in the rented car. I have contacted Europecar and asked for it to be returned to us but they can’t find it. We are hoping for a better news to arrive.
Like: Quick and efficient pick up and drop off. Easy to find the rental desk and drop off on return through Europe Car was very good. Dislike: The car was fine, but not the make or model I was expecting.
We were very happy with the overall experience of the car. Just a bit put off by the request to drop off car in clean condition otherwise a 80 euro cleaning fee would apply. It's just added stress to find a car wash on top of filling up the tank.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.