Italy Car Rentals

Satisfied, the process was simple.

Overall, quite satisfied.

Hertz just hands you the keys without anyone checking the car condition with you, but they do email you detailed information about any scratches on the vehicle. Returning the car is easy too; you just drop the keys in the designated box at the drop-off location.

Very good.

Picking up and returning the car was super convenient, and they even upgraded the car for free. Just waiting to confirm if there will be any unreasonable charges.

The car rental process was smooth, returning the car was hassle-free, and the staff were really nice.

Pretty good!

Very easy to locate. First of all, the airport is not large, and just outside the door in the nearby building is the car rental hall with several brands clearly marked. The staff were very welcoming. Having been to Europe several times, I must say the young lady who assisted us this time was genuinely very nice. After completing the paperwork, the parking lot is directly in the building's upper level. The person assisting in the parking lot was also a young lady, which is not common in my many car rental experiences in Europe—it’s usually older men or women. The local Italian young people provide good service. We weren’t too keen on the car they initially offered, but they allowed us to choose another car of the same class on the spot. The car’s condition was excellent.

First time renting from them. Very impressed.

The service is excellent when purchasing full insurance.

Recommend better models based on your actual car usage.

They didn't have the Focus I wanted. At first, they gave me an MG4, which I declined. Then they offered a Jeep Avenger. I thought it was a sedan where I could hide luggage, but all the cars turned out to be hatchbacks. Thankfully, the trunk had a black cover so luggage inside wasn't visible from outside.

Attentive and friendly service

The rental location is easy to find, and the service is professional.

Pickup and return were very convenient. I purchased full insurance, so there were no worries when returning the car—just left the keys and walked away. However, the hybrid CX60 was extremely hard to drive without electricity. Also, the left front tire was underinflated when picking up the car, and I couldn't locate the puncture on-site. The store staff fully inflated it, and I drove off. Two days later, the pressure dropped to 1 bar, and I quickly found a roadside repair shop. Turns out, there was a nail in the tire from the start. I had to pay 30 euros for the tire repair myself.

The store is located outside the airport, and there is a shuttle service at Gate 6, which is very convenient. The staff didn't try to upsell insurance when I picked up the car, but I requested to purchase full coverage insurance. The staff member patiently explained it to me. Since I had full coverage, returning the car was smooth as well—just handed over the keys and I was done. The €500 deposit was refunded the same day.

The best part about this car rental was that there were no sales pitches, and the staff were quite laid-back.

The location is clear.

This is my second time renting a car from your company, and the experience was excellent!

The process of picking up and returning the car was very convenient.

The car rental company provides excellent service with high efficiency in both pick-up and drop-off processes.

The car was good, and the pickup process went smoothly. The staff were polite. Due to changes in my itinerary, I had to change the drop-off location, and the fee was reasonable at 80 euros. Overall, a very good experience. Reminder: Traveling from Switzerland to Italy on Fridays may result in traffic jams, so plan your time accordingly.

The car was in good condition and very new. There was no sales pitch during pickup, and the deposit was refunded quickly after drop-off.

The service was excellent, and both picking up and returning the car were very quick.

Excellent

The company's service is excellent, and the process is straightforward.

This car rental company provides professional service and great value for money. I will choose them again next time!

The car rental process was efficient, with no insurance upselling or unnecessary troubles, completed in just 5 minutes. Although I was given a car with multiple scratches, the return process was simple—just a quick check and signature to confirm, and the deposit was refunded instantly.

The staff initially provided a manual Skoda, but after communication, they upgraded it to a Romeo. The car was great to drive, no hidden fees, and Europcar is very reliable for overseas car rentals. The deposit of 100 euros was refunded the next day.

The staff handling car pick-up and drop-off at the rental company were very friendly and did not try to sell insurance or impose any extra charges. I would choose this rental company again if I travel to Italy in the future.

Overall very satisfied. I purchased the QEEQ full insurance, and there was no upselling at the rental company; they just handed over the keys for me to pick up the car. The car had some scratches and minor dents, but they did not affect normal driving. These issues were already noted at the counter when picking up the car, and there were no disagreements during the return process. There was only a minor issue: the day after picking up the car, the tire pressure warning light for the left rear tire came on. I contacted QEEQ, and they provided a solution and assisted in communicating with the rental company. Later, I drove to a nearby rental branch, where the staff briefly inspected the car and said it was fine to continue driving. Not wanting to disrupt my trip, I went on my way. However, the same fault warning reappeared. After a few days of driving, worried about a potential blowout due to tire pressure issues, I found a gas station with an air pump. I inspected and adjusted the tire pressure myself, changing it from the irregular values of 4/4/4/2.1 to the standard 2.5/2.5/2.5/2.5. The warning light finally turned off. However, on the day before returning the car, the same tire pressure warning came on again, meaning the left rear tire likely had a minor air leak. This experience pushed me to learn how to handle tire pressure issues myself—so, in a way, it was a small adventure.

The two-day self-driving trip in Naples felt like a journey of 'small hiccups' mixed with 'great surprises.' Although picking up the car required walking about 1 kilometer through a few narrow alleys filled with the aroma of pizza, this minor hassle quickly vanished the moment I got behind the wheel – the car's performance exceeded all expectations. It offered powerful acceleration and agile handling, making it easy to navigate the narrow cobblestone streets of the old city or chase the sunset along the coastline.

Very good.

Very good. This time I drove to Nice without any issues.

Friendly attitude

This was an excellent car rental experience, completely different from the various negative reviews seen online.

The desired car model was unavailable, but they provided a new car instead, which was quite nice.

I booked a Peugeot 3008 but got an MG ZS instead. The car felt a bit small; fitting two 28-inch and one 24-inch suitcases was a bit tight, especially since my non-standard luggage is wider than usual (standard ones might fit lying down). Finding the car was straightforward, and returning it was also easy if you prepared well. We were over 20 minutes late returning the car, but there was no extra charge. There were no pushy sales tactics, the return inspection took only three minutes, and the process went smoothly. It's been over ten days since we returned home, and the deposit hasn't been charged, so overall, it was a pretty good experience.

Clear signage, and they provided a hybrid car which was more fuel-efficient.

Straightforward and clear.

The pick-up and drop-off processes were quick, and the service was excellent.

When checking Google reviews, I noticed many people mentioned long waiting times to pick up a car at the airport. I arrived at the airport around 5:30, and fortunately, there was no queue. The staff checked my documents fairly quickly. After confirming everything, they directed me to a specific parking spot to pick up the car. The signs were large and easy to locate.

It's okay.

Very satisfied

Rome Termini train station is likely a major transportation hub, and by 8:40 in the morning, there were already many people in line for car pickup. We waited an hour for our turn. They had complete Hague certification, but the service staff strangely insisted on an international driving permit, which surprised us. It was different from what we had researched before. However, the staff members who handled the pickup and drop-off were very kind, and the car was excellent. The trunk could fit two 24-inch suitcases, two 20-inch suitcases, and still had extra space.

A brand-new car with 10,000 kilometers driven, no upselling, and both pick-up and return completed within 5 minutes.

Queue efficiency is average, the deposit is very high at 950 euros, and it hasn't been refunded yet.

It's an established brand and pretty good. There were a lot of people, but everything was well-organized.

Great review, everything went smoothly, the car was in good condition.

The counter is located within the airport and shared with several car rental companies; you need to take a number and wait in line.