31 Car Rental Brands at Palermo Airport (PMO)

Reviewed: April 16, 2025

The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.

Reviewed: February 11, 2025

Very good.

Reviewed: January 14, 2025

Satisfied

Reviewed: November 24, 2024

Satisfied

Reviewed: October 17, 2024

Satisfied, no excessive upselling.

Reviewed: April 7, 2025

Satisfied

Reviewed: March 26, 2025

They promote the comprehensive insurance at the store but it's not mandatory, and the car pickup process was very quick.

Reviewed: March 5, 2025

A very satisfactory car rental experience

Reviewed: February 10, 2025

The car rental company is extremely unpleasant. During the final inspection, they used a flashlight to scrutinize the car body for scratches. Then, they checked the underside by kneeling on the ground and feeling the plastic underbody for scrapes, claiming any damage would require compensation. They said unless we recorded a video of the car's underbody when renting it, we would be held responsible. Honestly, who records a video of the underbody when renting a car? It’s just a blatant way to extort money. The staff was also rude. Absolutely disgusting experience. Avoid this company at all costs!

Reviewed: January 8, 2025

Easy to work with, responsive and timely.

Reviewed: April 4, 2025

The car pickup service was excellent. I purchased basic insurance on the platform and added extra insurance for over 100 Euros at the store. When returning the car, they conducted a very thorough inspection. There were three extremely minor damages that would cost only 200 Yuan to repair in China, or might not even need repair. However, the rental company charged me over 680 Euros for them. I asked what my insurance covered, and the staff told me it would have been over 1,300 Euros without insurance. Unfortunately, there's no option to upload photos here, otherwise, I would definitely upload pictures to show everyone the so-called 'scratches.'

Reviewed: March 27, 2025

Affordable cost, attentive service, and detailed inspection.

Reviewed: February 15, 2025

The car inspection process was meticulous, and the procedures were clear. The price was affordable with no hidden charges. I didn't purchase the car rental company's full insurance but opted for the platform's insurance instead, which was half the cost. The rental company only reminded me that they wouldn't be responsible for claims; other than that, there were no issues. The vehicle was in great condition; although it was an SUV and relatively wide, having a rearview camera was very helpful, especially for parking in Sicily. I would choose them again next time. Their attitude was friendly, the inspection was thorough, and they provided airport shuttle services.

Reviewed: April 10, 2024

Very good

Reviewed: February 7, 2025

Overall satisfied! However, the prepaid deposit has not been refunded yet.

Reviewed: January 5, 2025

The service from Budget was pretty good. Unlike the car rental company we used in Sicily before, they didn't create unnecessary trouble. Returning the car was straightforward. The only issue was the car model was changed to a Toyota Yaris, which is much smaller than the Lynk & Co we originally booked.

Reviewed: August 2, 2024

Good. Be sure to take photos of the car when picking it up.

Reviewed: August 16, 2023

Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.

Reviewed: October 12, 2020

We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.

Reviewed: June 23, 2020

First of all, the car wasn't a Mercedes-Benz as advertised.

Reviewed: December 30, 2024

Very satisfied

Reviewed: December 16, 2024

Very satisfied

Reviewed: September 27, 2024

Not satisfied. When picking up the car, they said they would pick us up in 10 minutes, but we ended up waiting almost 40 minutes at the door. The pick-up location was quite far, it was in a distant parking lot. The car they gave us initially had issues, so they replaced it with another one that we were not very happy with. The worst part was that the next day the tire started leaking, and the car itself alerted us. When we called them, they said there were no replacement cars available and told us to resolve it ourselves at a gas station. During this time, an Italian driver scraped the car and then fled. For a minor scratch, they charged me 500 euros. Fortunately, I had purchased insurance. Strongly recommend buying insurance—it was the worst car rental experience I've ever had.

Reviewed: July 23, 2024

The rental company's assistant was great, and they gave us a very new car.

Reviewed: December 7, 2024

No real service provided; they barely explain how to use the car and don't clarify the return process. They just seem eager to finish and move on. The service is unprofessional, but they do answer questions. It feels like they're reluctant to explain things properly.

Reviewed: July 26, 2019

The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.

Reviewed: June 20, 2019

Upon arrival and pickup in the airport, the fellow at the desk really tried to push a lot of unnecessary extras such as fill up option, upgrade to larger car and extra insurance at us which we declined. The folks outside at the pickup and dropoff both were very kind and curtious.

Reviewed: September 27, 2024

V dented car, a lot of scratches, all to be documented

Reviewed: November 4, 2019

Le personnel a été insistant sur le rajout d'une assurance complémentaire malgré le fait de lui avoir dit que nous avions lu correctement ce qui était pris en charge par Easyrentcars

Reviewed: October 15, 2019

Dommage l’assurance presque imposée de 180€

Reviewed: September 15, 2019

Véhicule sale, agressivité commerciale au guichet de retrait et trop de temps passé pour retirer le véhicule.

Reviewed: August 6, 2019

Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.

Reviewed: August 20, 2024

QEEQ customer service is very reliable and helped resolve issues even in the middle of the night.

Reviewed: August 3, 2024

Staff were nice, not pushy on extra insurances or anything

Reviewed: July 22, 2024

The store is a bit far from the airport, requiring a shuttle bus. You need to call for the shuttle and wait for it to come. If you're unlucky, the wait can be quite long, which is not a great experience.
Returning the car is better, just navigate to the store and return the car, then take the shuttle to the airport.
Insurance is recommended but not pushed aggressively.
The car I got was not ideal. I originally booked a Skoda, but ended up with a Citroen C3 with almost 40,000 kilometers on it.

Reviewed: August 8, 2024

Overall satisfied. Both pickup and drop-off were at the airport, but you need to call in advance to confirm the exact location. If you don't have full insurance, be sure to mark all existing vehicle issues with the staff during pickup; otherwise, there could be major problems during drop-off! I bought full insurance at the airport and assumed the staff had already marked all issues when I picked up the car, but many previous scratches and dents were actually not noted. When returning the car, the staff claimed there were scratches. Luckily, I had full insurance and the initial video, so I wasn't charged extra. Otherwise, I definitely would have been charged! Make sure to buy full insurance at the airport from the car rental company, not just through the app…

Reviewed: July 20, 2024

Very good

Reviewed: July 8, 2024

There was initially some doubts about the availability of a car beyond 6 hours from booking time, my flight was late and I was worried. They ended up giving me a bigger car and the price was slightly higher, but overall OK

Reviewed: July 6, 2024

Smooth communication, and the car was in good condition!

Reviewed: July 2, 2024

They sent me the wrong pickup address.

Reviewed: June 28, 2022

No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.

Reviewed: December 17, 2018

The pickup location was far, and the forms were in Italian without English translation.

Reviewed: June 30, 2024

A highly commendable car rental company.

Reviewed: March 14, 2024

The car provided did not match the one I booked; I received an extremely damaged old vehicle. They claimed all cars were like that and had no Smart available. The staff had a terrible attitude, especially after learning I refused to purchase any insurance. They ignored my request for help with my 30 kg suitcase, and one of the female staff members complained of back pain. Ultimately, a passerby helped me with my luggage. The car was very old, had no USB port, and the central console screen was almost unreadable, so I had to use my phone for navigation. For pickup, they had to collect me from the airport, but communication was difficult in English until a local helped translate. I had to wait outside the airport for them, which was 5 km away. They charged €50 for dropping off the car at the airport, whereas my nearby hotel owner charged €30 for the ride. Overall, my 7-day rental cost me over €20 additionally, and the taxi to the airport cost me €30 for 5 km. They also charged me over €800 without explanation; I have notified the bank for investigation and they advised me to report to the police if necessary. Be careful when dealing with this company or any car rental in Italy, as even gas stations can be tricky.

Reviewed: February 24, 2024

The overall service was quite good. They were very thorough in verifying the order. But I recommend buying full insurance at the counter. Otherwise, according to many Google reviews, the return process can be troublesome if you don't. I bought full insurance, so I didn't encounter any problems.

Reviewed: January 11, 2024

Smooth rental, except for a bit of confusion finding drop off location.

Reviewed: August 27, 2022

They arbitrarily switched the vehicle, and the car we got was not the one we reserved.

Reviewed: February 24, 2020

Nice services, from start to end.

Reviewed: February 18, 2020

This location is super convenient!

Reviewed: November 17, 2022

Pick up did not take particularly long but dropping off was quite frustrating with at least 5 more customers returning their cars at the same time and only one (overworked) guy dealing with all of us. Otherwise everything went really smoothly. I would recommend this company and won't hesitate use them again in the future.

Reviewed: October 12, 2022

Despite the 1hr 30mns wait queing at the desk overall good service.

Reviewed: May 17, 2022

Staff was helpful and friendly. Pick-up was easily accessible.

Reviewed: January 16, 2020

All fine as usual. Will book again.

Reviewed: December 3, 2019

Always a pleasure renting with Maggiore. Everything was smooth. Was given a better car also.

Reviewed: July 19, 2022

The store's pick-up service was very untimely; I waited at the airport for forty minutes before someone arrived! Initially, they promised a full tank, but the car only had 80% fuel when I received it. Furthermore, because of their delay in the pick-up service, the actual rental start time was fifty minutes later than scheduled, yet the store insisted on returning the car at the originally scheduled time – such unfair terms! The car's condition was also quite average with very basic accessories.

Reviewed: June 28, 2019

the car was fine. understanding and finding the pickup location more difficult. but it all worked out after a phone call.

Reviewed: June 15, 2019

voiture panda neuve (11km), personnel au retour compétent mais parlant anglais et non français

Reviewed: May 9, 2019

On vous récupère à l'aéroport, on vous ramène à l'aéroport. Le véhicule n'a que 650 kms et est super équipé (GPS,climatisation, assistance en côte, régulateur de vitesse). Au retour le lavage du véhicule est réalisé par Centuro. Le personnel est agréable, et vous explique clairement les conditions du contrat. Tout cela pour 72 euros pour 8 jours avec une assurance tous risques sans franchise. (36 euros avec l'assurance de base). BRAVO et à bientôt

Reviewed: October 8, 2021

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.

Reviewed: January 18, 2020

Great service

Reviewed: September 26, 2019

3hour wait with children is unacceptable

Reviewed: August 17, 2019

Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.

Reviewed: August 17, 2019

Overall, it was okay, but I had to wait a while to pick up the car; the process was too slow. The paperwork was done inside the airport, but the car pick-up was in an external parking lot. Couldn't they clearly mark pick-up and drop-off points? Also, the car they gave me was much lower in class compared to my reservation, especially in terms of engine power. Not sure if it was QEEQ's issue or Hertz's, but they downgraded my car without informing me.

Reviewed: August 29, 2020

It's okay

Reviewed: February 9, 2020

Avis is really terrible. When I arrived at the airport, they first asked if I could drive a manual car. I said no, so they told me they only had one automatic car left, which was twice as expensive. Now, after final settlement, it turned out to be three times more expensive. I returned the car with a full tank and had paid for the toll in advance. It's outrageous. Once you sign, they don't recognize anything. I saw that Avis has the most negative reviews, seemingly managing to survive by deception. I swear I will never rent an Avis car again. Everyone should be cautious! Previously, I rented with Europcar in Norway and other countries; the price was always what I paid in advance, never like this!

Reviewed: August 14, 2020

Very smooth experience. We had some difficulty picking up the car as no staff were available at the actual area with cars but we found it eventually

Reviewed: September 24, 2019

Pas de soucis particulier. Il ont essayé (sans insister) de nous vendre une assurance complémentaire en nous disant que celle proposée par easyrentcar était une assurance française qui ne couvrait pas tous.

Reviewed: August 31, 2019

Europecar offered me Fiat 500L instead of Renault Megane or any other with similar size of trunk. Fiat has 450 liters trunk, but every other car on list of similar cars has more than 500 (520-550) liters trunk. So I was forced to pay over 150 euro extra for a Seat Leon with automatic transmission (they had only Fiats in this class of cars), because I was not able to pack my luggage to Fiat 500L. There were some other issues like for example no spare wheel in the car, or any tyre repair kit, what I found after couple of days. Luckily I didn't need it. You have to carefully inspect the car, because half of scratches are not on the list of damages in the document you get. Europecar has now totally different way of doing business, comparing with my previous experience with this company.

Reviewed: August 14, 2019

Average, they didn't give me the car I wanted. I rented a Mercedes but got a Skoda.

Reviewed: July 4, 2019

Number of managers at the moment of the car’s pick-up need to be increased. Waiting time of more than 1 hour.

Reviewed: October 9, 2019

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Reviewed: September 9, 2019

Counter staff tried to sell us additional insurance for 300 USD telling us that insurance we have bougt on easyrent car is not valid, what was not true. We did not buy it.

Reviewed: August 22, 2019

Avoid Optimorent (Autovia)! E.g. when you take away the car they tell you to touch with your fingers (!!) the bottom edge of the car for scratches. When you return they will blame you for minor scratches and try to steal extra money from you. If you can not avoid them, make detailed video on all parts of the car. Use mirror to check the bottom edge of the car. Is it funny? No, you will not laugh when they blame you for ‘damages’. They seem to be cheap but they will be very expensive at the end. Use other rental company to avoid problems!

Reviewed: August 20, 2019

La borne à l’extérieur de l’aérogare fixant lieux de rendez vous de la navette Green Motion pourrait être indiqué des l'intérieur de l'aérogare à la sortie.

Reviewed: August 5, 2019

Green Motion is an absolute scam in how they run their business. When we dropped the car off they went out of their way to find an issue with the car, and they did. We were charged an additional 81 euros for a hub-cap scratch. A scratch that I don’t think we did. We couldn’t argue much with them because we were off site and most likely they would not taken us back to the airport if we created an issue. Complete crooks!

Reviewed: July 1, 2019

Pick up takes forever. This is the only negative point i could report Car was excellent

Reviewed: October 1, 2017

The car was very clean, easy to drive, and great overall.