Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
October 27, 2025
Destination: Lisbon
The two staff members were very friendly. One was responsible for reception, and the other prepared the car. They briefly explained the insurance options. After seeing the QEEQ full insurance details, they did not try to upsell. All charges were clearly outlined. During car pickup, two deposits were charged: one for about €2000 as the vehicle deposit, which was refunded on the spot after inspection upon return; and another for €150, which was a prepaid amount for ETC rental and toll fees. This was settled within a month after the car was returned—our settlement took less than 20 days. Both the car pickup and return processes were straightforward. The condition of the car was clearly explained, and pre-existing minor scratches were marked. During return, they conducted a basic check, and as long as there were no major issues, they were not overly picky.
View moreOctober 27, 2025
Destination: Lisbon
The car rental company is excellent, with no forced promotion of insurance.
View moreOctober 26, 2025
Destination: Lisbon
No issues. Always reliable
View moreOctober 26, 2025
Destination: Lisbon
The actual rental was a hybrid Toyota Corolla station wagon, which perfectly accommodated my colleague's large suitcase during the trip. The car was quite new, with less than 5000 kilometers on it, and offered a great driving experience.
View moreOctober 23, 2025
Destination: Lisbon
The service was good, but the car provided had numerous scratches and damages.
View moreOctober 17, 2025
Destination: Ponta Delgada
The service was excellent, and the price was reasonable. The rental office is a few kilometers away from the airport. After calling them, they quickly came to pick us up. The staff on-site were very friendly. When returning the car, it was raining heavily. Despite the rain, they swiftly completed the inspection and took us to the airport. If I visit again, I will still rent from them.
View moreOctober 16, 2025
Destination: Lisbon
Pretty good.
View moreOctober 12, 2025
Destination: Lisbon
Overall, not bad. The car's condition was okay.
View moreOctober 11, 2025
Destination: Lisbon
Very satisfied
View moreOctober 10, 2025
Destination: Lisbon
The staff provided good service.
View moreOctober 10, 2025
Destination: Faro
The supplier is easy to find at the airport and overall service was great. The car inspection during return was quite thorough. It seems a motorcycle scratched the right front part of the car on the way, which was noticed by the staff during inspection.
View moreOctober 9, 2025
Destination: Lisbon
Very satisfied
View moreOctober 8, 2025
Destination: Faro
The staff who assisted me were highly professional, had excellent English proficiency, and were incredibly friendly. The entire process was very smooth and enjoyable!
View moreOctober 8, 2025
Destination: Porto
Good service attitude, average service capability.
View moreOctober 4, 2025
Destination: Faro
Very good.
View moreSeptember 25, 2025
Destination: Lisbon
Pretty good.
View moreSeptember 21, 2025
Destination: Lisbon
Overall efficiency was quite high. They didn't push any additional sales after hearing I bought insurance. The issue was that I booked an SUV but was given a hybrid Mercedes A250e instead. The car's low ground clearance made it difficult to drive on the mountainous roads near Sintra in Lisbon.
View moreSeptember 4, 2025
Destination: Lisbon
Good service. The receptionist was a young lady who initially tried to promote their company's insurance. I used a translation app to inform her that I didn't need it, and she didn't insist. I successfully received the car keys.
View moreSeptember 2, 2025
Destination: Faro
Got the car in just 10 minutes, very efficient.
View moreAugust 30, 2025
Destination: Lisbon
The car rental company offers full insurance and allows two drivers. The service is thoughtful.
View moreAugust 27, 2025
Destination: Faro
Very satisfied, the service was excellent.
View moreAugust 17, 2025
Destination: Lisbon
Great experience, smooth car pickup in 5 minutes!
View moreAugust 5, 2025
Destination: Porto
Very good, convenient pick-up and drop-off service.
View moreAugust 4, 2025
Destination: Faro
Big company with no aggressive upselling, very satisfied.
View moreAugust 2, 2025
Destination: Lisbon
Extremely satisfied.
View moreJuly 26, 2025
Destination: Lisbon
July 23, 2025
Destination: Lisbon
Excellent!
View moreJuly 22, 2025
Destination: Porto
July 17, 2025
Destination: Madeira
Very satisfied, giving full marks.
View moreJuly 14, 2025
Destination: Porto
Excellent
View moreJuly 7, 2025
Destination: Funchal
Overall satisfied.
View moreJuly 4, 2025
Destination: Porto
June 30, 2025
Destination: Lisbon
June 30, 2025
Destination: Porto
Although located in a remote office building, the staff's attitude was good, and both pickup and drop-off went smoothly. The explanations regarding related matters were clear, and there were no attempts to upsell insurance or other extra charges. The onsite provided a Renault CLIO station wagon. At the time of pickup, the car's onboard computer indicated that its mileage had exceeded 190,000 kilometers. The interior was not only outdated but also dirty, with a burn hole from a cigarette on the driver's seat. The top of the gear shift knob was loose and detached, the dashboard coating was peeling, and worse, the tires were severely worn and cracked, which might pose a safety risk. During driving, the air conditioning barely worked, forcing me to open the windows even on highways. Otherwise, the car felt like a sauna inside.
View moreJune 27, 2025
Destination: Porto
Excellent service
View moreJune 21, 2025
Destination: Madeira
The airport guidelines are detailed with illustrations, and there are dedicated shuttle services. The service is enthusiastic and attentive.
View moreJune 17, 2025
Destination: Lisbon
Very satisfied, unexpectedly good service.
View moreJune 15, 2025
Destination: Lisbon
Easy vehicle selection, very satisfied.
View moreJune 8, 2025
Destination: Lisbon
Very convenient.
View moreJune 4, 2025
Destination: Lisbon
June 4, 2025
Destination: Lisbon
Satisfied with the service.
View moreMay 29, 2025
Destination: Lisbon
Very satisfied
View moreMay 26, 2025
Destination: Lisbon
Renting and returning the car is very simple.
View moreMay 26, 2025
Destination: Ponta Delgada
The price is quite affordable. The service is also good. We visited 6 islands this time and rented four cars; this one was the most economical.
View moreMay 25, 2025
Destination: Lisbon
The overall service was very satisfactory, and the efficiency was impressive.
View moreMay 24, 2025
Destination: Lisbon
This store has limited availability and did not provide the car model I reserved.
View moreMay 21, 2025
Destination: Lisbon
The staff who helped with the car pickup in the morning was very nice, the wait time was relatively short, and everything was explained clearly.
View moreMay 20, 2025
Destination: Lisbon
Very satisfied, they explained everything to us carefully.
View moreMay 19, 2025
Destination: Lisbon
Satisfied with the service; both pickup and return were fairly good.
View moreMay 18, 2025
Destination: Lisbon
Overall good.
View more