Europcar, Frankfurt Airport 24h Open T1 Car Rental

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Frankfurt Airport 24h Open T1 Information, Car Rental Instructions & Policies

Address

AIRPORT CITY MALL, BEREICH A, AA,AZ,DE,HF,LH,SK,UA,AC,OS, 60549, FRANKFURT AM MAIN, GERMANY

Telephone

+4969697970

Pick-up Instructions

The Europcar - Frankfurt Airport 24h Open T1 car rental location is in terminal

You can walk to the counter of Europcar - Frankfurt Airport 24h Open T1 car rental.

The store is located in the airport area, please follow the Airport Guide to walk to the store for picking up the car.

Drop-off Instructions

Please return to the Europcar car park at Frankfurt airport. Address：Europcar rental return, 60549 Frankfurt am Main, Germany Google map link: https://maps.app.goo.gl/ceAeMeHRUH5b7JDp7 Please look for Car Rental Return signs on the road.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

Non-local licenses from countries that are part of the International Driving Permit Agreement must be accompanied by an International Driving Permit. Renters with licences from countries that are not part of the International Driving Permit Agreement sho

For local renters, you need to bring:

Full driver's license issued in Germany

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium Czech Republic Denmark Finland France Netherlands Liechtenstein Luxembourg Show More Austria Belgium Czech Republic Denmark Finland France Netherlands Liechtenstein Luxembourg Norway Portugal Slovenia Spain Sweden Switzerland Italy	EUR 7.5 per day

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
Vw Caravelle Ssanyong Rodius	Croatia Hungary Ireland Poland Slovakia United Kingdom	EUR 7.5 per day

Only car category beginning with beginning with M, N, E, H, C, D, I, J, S, R and FVAR/FVMR are permitted to cross border.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.9 mi from Frankfurt Airport

58.4 mi from Frankfurt Hahn Airport

Railway Stations

5.8 mi from Frankfurt Central Station

Hotels

5.8 mi from Le Méridien Frankfurt

6 mi from Living Hotel Frankfurt by Derag

6.8 mi from Turm Hotel

Other Landmarks

6.2 mi from Commerzbank Tower

6.7 mi from Eschenheim Tower

9 mi from Trickfilmland

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: 50.0507 8.5687

Location Images

Europcar-Frankfurt Airport 24h Open T1-7829-store

The Rental Desk

Europcar-Frankfurt Airport 24h Open T1-7829-telegraph

The Sign

The Rental Desk

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.3
Counter staff: 0.3
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Jemmy Surya
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything good, only when we drop off theres a little scratch that we dont know about it (nothing happened) and it didnt mentioned in the form too. They said its up to europcar germany (we rent in germany and drop off in switzerland. We dont know is it going to be charge to us or not, hopefully not. If not charged so we give 100 for our experience with europcar.
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W.S.
Frankfurt
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything smooth
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A.Qadar
Frankfurt
7.3 /10 Good
Reviewed: Sunday, November 9, 2025
They didn't give me the car I booked because I was late because of the airport process , they let me wait for 30 mins then they upgraded me .
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R.Vasiliauskas
Frankfurt
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good
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V.Chikkannan
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
They gave us a f-PACE .. so it exceeded our expectation
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Andreas
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Almost new car with only 3.000 km. No problems at all.
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Frank Milton
Frankfurt
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Hilary Addison
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Joanne Spencer
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Overall, pretty good. I booked a Touran, but got a Mercedes Viano, a 9-seater van, which was too big. After discussing with the counter staff, they changed it to a Passat wagon. Overall, I'm satisfied.
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Quintina Armstrong
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The company is pretty good; the car models are relatively new. The car I got had only run a little over 10,000 km and was in great condition.
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Miranda III.
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very professional, and the accident-handling process is simple!
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Debby Dierser
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Multiple counters, no need to queue, and smooth communication.
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Jeffrey Carnegie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very reliable
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Ron Saul
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Harley Marcellus
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great service, detailed explanation.
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Ferdinand Bart
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great and convenient.
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Mirabelle Ingersoll
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Frankfurt Airport has clear signage, making it easy to find the car rental shops, as all rental companies are together. Picking up the car is very convenient. Following QEEQ's instructions, I showed the staff the translation, driver's license, and order, and the process was done very quickly. I booked a BMW 5 series but got a Mercedes E-class wagon. The car was in excellent condition, with only 20,000 kilometers—pretty much a new car.
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Jack Yeates
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Picking up and dropping off the car were both within the terminal, which was quite convenient. All I needed to provide was a translated driver's license, saving on notarization costs. Overall, I am fairly satisfied!
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Parker Gladstone
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
I rented the car at Frankfurt Airport. The rental station was large and well-organized, with all the major companies together. Car rentals are very developed here.
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Brook Horace
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.
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Giles Geoffrey
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
The store usually changes cars. There's generally no need to pay extra for a car upgrade. For cars of the same price, check them first. The service attitude is good, especially the staff at the car lot who are very friendly.
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Yedda Murray
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Carl Hobbes
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Corey
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The Europcar branch at Frankfurt airport is excellent.
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Sabina Michael
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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Kim Bennett
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Parker Gladstone
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!
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Bertha Masefield
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Gwendolyn Elinor
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Dana Frank
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Efficient but the reserved model was not available, had to upgrade to automatic for an extra fee
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Marlon Gosse
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Convenient, got the vehicle smoothly
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Darlene Leopold
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Winni Law
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Andy Carmen
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The company is good, highly recommend.
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Earl David
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The rental company is right outside the airport. I upgraded to a B200 for a few extra Euros per day, and it was very comfortable to drive.
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Truda Jones
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Bert Holt
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.
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Deborah Joshua
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Easy and convenient pickup, very good
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Rosalind Black
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Convenient
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Violet Haggai
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Fast and good service
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Polly Spenser
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Lauren Fred
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Ron Saul
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Service attitude is acceptable.
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Kimberley Howell(s)
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Hyman Wilde
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.
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Jane Pullan
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Ken Raman
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Asa Peg
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
No queues
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George Anthony
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Since we arrived in Frankfurt on an early flight, there were two groups before us, and we waited for a while. I had booked a seven-seater car. The customer service offered us a five-seater Volvo going back to Zurich with a 450 Euro one-way rental fee if we were willing. Considering our comfort, we decided to stick with the seven-seater we originally booked.
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Lennon Jimmy
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pickup and drop-off with the rental company is very convenient, hardly any waiting in line. The car is relatively new and in good condition. Satisfied with the service!
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Paul Jerome
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
I went there early in the morning and got the car after waiting for two groups.
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Alberta Job
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
It didn't take long to queue up.
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Kent Stephens
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Quick order processing, simple procedures
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Dolores Samuel
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Stephanie Smedley
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
There was no queue because I arrived early in the morning.
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Gene Albert
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Augustine Windsor
Frankfurt
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Winifred Raglan
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty good. If you need to pick up the car, it's best to take the T1-T2 shuttle bus instead of walking back and forth. The pickup process is very quick, just a couple of sentences and you're good to go.
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Lilith Maria
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
The service from the major rental company was very good. They proactively upgraded us to a larger vehicle when they learned we had a lot of luggage.
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Ingemar Katrine
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Average, they promoted insurance and the car provided was different from the one booked each time.
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Annabelle Robeson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The entire process went smoothly without any issues, and I received a brand new car. Remember to clean both the interior and exterior at the self-service car wash when returning the vehicle. Buying a €5 wash token from the machine is sufficient; don't buy extra since it’s non-refundable. Extra tokens can only be taken back home as souvenirs.
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Winni Law
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Ivan Keppel
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Elton Croft
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Sherry Electra
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car was very clean and easy to drive.
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Randolph Titus
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
It's okay.
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Kent Stephens
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Lance Eipstein
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Good
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Liz Louise
Frankfurt
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Angela Perkin
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Bella Hamilton
Frankfurt
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Eugene Priestley
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Dave Will
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Zero Bulwer
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
The service from Europcar was quite satisfactory!
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Harley Marcellus
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Lindsay Smollett
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Smooth car pickup in Frankfurt and return in Rome
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Peter Wallace
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Zona Sheridan
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Overall quite good, but some staff are too slow. The rental process went smoothly, as I'm an experienced user. Got a free upgrade to an Audi, but the built-in rearview mirror of the electric version is rather useless.
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Sebastian Acheson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The service from QEEQ is top-notch. However, the Frankfurt branch was somewhat disappointing.
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Marina Pitman
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Olivia Jeremiah
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied, they answer all questions.
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Fay Snow
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Don Emmie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great service attitude, good value for money
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Hilary Rusk
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Penny Senior
Frankfurt
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Quintion Noel
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied, got an upgrade to an E-class.
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Aurora Rhodes
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.
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Lynn Partridge
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
This is my second time renting from this company this year. Picking up and returning the car was quick and easy.
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Jack Roy
Frankfurt
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Sara Bartholomew
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The company is good.
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Blake Morton
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Will Harper
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Fast car delivery, but lacked some reminders.
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Lewis Bartholomew
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Very good
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Adelaide Rockefeller
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Satisfied and efficient
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Lester Melville
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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Belle Lynch
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Quick service, short waiting times
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Rodney Elsie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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Eunice Hodge
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Don Emmie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty good.
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Benson Beaufort
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Satisfied
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Cara Garden
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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Levi Tyler
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Extremely satisfied!
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Selena Katharine
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Agatha MacDonald
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent service, the guy who helped with the pickup was very friendly.
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Frances Browning
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Bonnie Albert
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Everything was fine except having to wait until the scheduled pick-up time, which was only about ten minutes early.
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Ian Zacharias
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Overall good. However, there were a lot of people at one point, and only two counters were open, so the wait time to pick up the car was a bit long. Apart from that, since it wasn't my first time, finding and collecting the car went smoothly.
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Spencer Toland
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied!
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Betty Roosevelt
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good.
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Max Adam
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Lilith Maria
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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King Ford
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty good
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Zoe Charles
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
When we arrived at the store, we were informed that the pre-booked Passat station wagon was unavailable. They suggested switching to an Audi, but that was also unavailable. Ultimately, we were given a Mercedes E200D station wagon. Since we specifically chose the Passat for its large trunk space to accommodate our four suitcases, this change was unexpected. The staff explained that the Mercedes would also be sufficient for five people and four suitcases. With no other option, we asked about the additional upgrade costs, signed the contract, and received a detailed breakdown of charges. This included the amount we paid in full beforehand in our home country, the upgrade cost, service fees, and cross-border charges. The total upgrade and associated fees over two days came to 322 euros, plus a 300-euro deposit via credit card pre-authorization. Following the instructions, we went to the parking garage to pick up the car, which had a mileage of 15,000 kilometers. During pickup, we noticed visible scratches on three of the wheels and took photos. Over the trip, we traveled 3,700 kilometers, and upon returning the car, the staff inspected the wheels. I explained the pre-existing scratches and offered to show the photos, but the staff member said they were already aware and confirmed there was no issue. A few days after returning, the 300-euro pre-authorization was canceled. I was surprised by how quickly it was processed—could they handle traffic violations that fast? Either way, it worked out well for me. Overall, this car rental experience went very smoothly.
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Steward Jenkin(s)
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
No queues for car pickup, and the return process is convenient.
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Shirley James
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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Nydia Huntington
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Overall it's acceptable, but the originally booked SUV model was not available. The rental company couldn’t respond quickly—either I had to pay extra or wait for a long time.
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Valentine Johnston(e)
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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Jill Morrison
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
The car pickup systems at the two Frankfurt airports are not interconnected, which is not a great experience.
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Jerry Lucas
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Upgraded to a cooler model, very impressive.
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Jason Burne-Jones
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Satisfactory
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Dale Clapham
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Satisfactory
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Wordsworth Alcott
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The staff I met when picking up the car at Frankfurt Airport Terminal 1 were friendly and easy to communicate with. When returning the car, there wasn’t much interaction. Overall, I’m satisfied.
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Setlla Wilcox
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty good.
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Stan Saroyan
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
It's okay.
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Xaviera Swift
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
It's okay.
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Eartha Malthus
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The overall service was excellent, much better than some small rental companies. The whole process was straightforward with no unnecessary chatter and no insurance upsell. They even silently upgraded the car from a compact vehicle to a Volvo S90.
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Boyd Bruce
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Patient and attentive.
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Nelly Johnny
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Arrived half an hour early but was informed there were no cars; offered an upgrade to an A6 but not for free. Waited half an hour and got a CLA instead. No attempts to sell insurance, no vehicle inspection during pickup, and no check during return. Very convenient.
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Hulda Hutt
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Bing Smith
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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Chad Kipling
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Barton Hart
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Overall, it's pretty good.
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Rory Kit
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent experience.
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Jacob Jennings
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty good.
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Humphrey Birrell
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent service
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Tom Cotton
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Warner Sassoon
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Nydia Huntington
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The pickup location was easy to find and picking up the car was convenient. I booked a Citroën but was provided a Mercedes-Benz C180 Estate. While the car was slightly small for three large suitcases, its condition was great and the driving experience was excellent.
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Eugene Priestley
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Overall, it was pretty good. Although there was a mileage limit, it was sufficient for me.
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Bradley Jefferson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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Elaine Burns
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Tiffany Emma
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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Susie Hudson
Frankfurt
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Magee Cooper
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Satisfied. Drove approximately 100 kilometers after picking up the car, and the oil light turned on. Paid for the oil refill out of pocket.
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Isaac Wallis
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Not satisfied, not even a minute earlier allowed.
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Anonymous
Frankfurt
2 /10 Poor
Reviewed: Sunday, November 9, 2025
Worst experience with car rental. Have rented many vehicles in the past and this was terrible .
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Betsy Butler
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent, I would rate it 10 out of 10.
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Morton Joule
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Extremely satisfied.
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Elizabeth Longfellow
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car rental experience at Terminal 1 of Frankfurt Airport was very pleasant. The store location was clearly marked, situated on the basement level of the terminal, making it easy to find. The staff were friendly and ensured the paperwork was processed quickly and efficiently. The car pickup process was smooth, the vehicle was clean and performed well. Notably, the instructions for both pickup and drop-off were clear, saving a lot of time.

The entire rental process was seamless, from booking to pickup and finally drop-off, with every step well-organized. The vehicle interior was clean, the seats comfortable, and the driving experience excellent. Additionally, the extra services provided by the store, such as GPS and child seats, were very practical, adding convenience to the trip.

Overall, the car rental experience was not only efficient but also highly enjoyable. Whether it's a first-time rental or a repeated one, the service here is always satisfying. Highly recommended for anyone needing a rental car.
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Lewis Bartholomew
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
A very good experience.
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Henry Reed
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
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Vic Tobias
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car's trunk is spacious enough to accommodate three 26-inch large suitcases and three 20-inch small suitcases.
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Gemma Shaw
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
There was an upsell for full insurance, but the so-called full insurance from QEEQ is not actual full insurance. It is a combination of partial car insurance and domestic insurance. For example, you might have to pay around 1200 EUR for a 1-inch scratch repair upfront, and then claim reimbursement through domestic insurance, which is very inconvenient.
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Reginald Thoreau
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
No upselling services and short waiting time.
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Carr Marshall
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied, the staff were friendly and enthusiastic.
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Todd Southey
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied, the staff is warm and friendly.
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Vivian Ezekiel
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Both pickup and return were smooth.
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Betty Roosevelt
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty good.
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Gabriel Frances
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The service attitude was really good, very attentive in providing various information, answering all questions, and the car pickup was very fast.
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Troy Nick
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Quite good. The insurance bought on QEEQ is from a domestic platform, not the car rental company. The rental company will inform you that the insurance is not all-inclusive.
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Edwina Bloor
Frankfurt
8 /10 Very good
Reviewed: Sunday, November 9, 2025
The service was warm and attentive, instructions were detailed, and the car was in excellent condition.
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Tobey Dorothy
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Short queue and efficient vehicle inspection.
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Bradley Jefferson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great experience, thumbs up!
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Wayne Raymond
Frankfurt
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good.
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