Very satisfied

Satisfied

There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.

Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.

Frankfurt Airport has clear signage, making it easy to find the car rental shops, as all rental companies are together. Picking up the car is very convenient. Following QEEQ's instructions, I showed the staff the translation, driver's license, and order, and the process was done very quickly. I booked a BMW 5 series but got a Mercedes E-class wagon. The car was in excellent condition, with only 20,000 kilometers—pretty much a new car.