It was already nighttime when picking up the car, and I didn't notice a small chip on the glass. When returning the car, I was asked to pay nearly 1000 euros. Feels like a scam company.
They unexpectedly found three barely visible scratches. I was in a hurry and didn’t take photos, resulting in a 500-euro charge! This rental company should be used with caution!
Vehicle itself was clean and counter staff helpful but the car was not full (closer to 90%) and it also had only a 2% charge. As a hybrid, I'd expect better. Due to the small gas capacity, we were suddenly on empty during our initial journey.
Overall, the process was smooth. They didn't push insurance and proactively informed us that if issues arise, the store would deduct the deposit first, and individuals would handle claims with the car rental app later. The car pickup process was quite organized and straightforward.
We were 1.5 hours late returning the car because a friend traveling with us hurt their foot. Europcar refused to waive the fee and charged us for an extra day. We left in a hurry and forgot a hat and water bottle in the car, but they claimed they couldn't find them. I suspect they were just thrown away during cleaning.
Overall not bad. There was no option for snow tires during booking. When I arrived and requested snow tires, the Audi Q3 I booked didn't have them, so I had to switch to a Ford Focus Wagon. They counted it as an upgrade and charged me an extra 31 euros per day. Other than that, everything was good.
I was maliciously charged, and I completely disagree with the resolution provided. The pickup store was Rent Smart24 at Venice Airport. When returning the car, there was no step to sign off on any additional charges, yet I was charged unfairly with the excuse that there were scratches on the tires and rims.
Car Rental Brands Ranked AT Venice Marco Polo Airport, VCE
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