The elderly gentleman at the counter doesn't speak English very well. You may be asked for your residential postal code, email, and phone number. If your English isn't fluent, it's more convenient to write these down on a piece of paper or notebook in advance.
“Not good experience if your car tyre flat or accident if i need help from Europecar”
About Europcar:8.0/10
The hotline number in Milano italy can not contact and sms to Qeeq also have nothing to help
Not good experience if your car tyre flat or accident if i need help from Europecar
Overall, the process was smooth. They didn't push insurance and proactively informed us that if issues arise, the store would deduct the deposit first, and individuals would handle claims with the car rental app later. The car pickup process was quite organized and straightforward.
The staff were enthusiastic and had a good attitude, answering questions as best they could. There was no Chinese language service, hopefully there will be in the future.
We were 1.5 hours late returning the car because a friend traveling with us hurt their foot. Europcar refused to waive the fee and charged us for an extra day. We left in a hurry and forgot a hat and water bottle in the car, but they claimed they couldn't find them. I suspect they were just thrown away during cleaning.
Overall not bad. There was no option for snow tires during booking. When I arrived and requested snow tires, the Audi Q3 I booked didn't have them, so I had to switch to a Ford Focus Wagon. They counted it as an upgrade and charged me an extra 31 euros per day. Other than that, everything was good.
About QEEQ:8.0/10
Car Rental Companies AT Venice Marco Polo Airport, VCE
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