TOULOUSE CAR RENTAL REVIEWS

The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.

They aggressively pushed for insurance and insisted on checking my additional policy. After switching the car, there was an unexplained charge on my credit card with no notification via SMS, email, or receipt. There is no phone support or customer service available. I have disputed the charge with my credit card company. This company has very poor reviews on TripAdvisor. Don’t try to save a little money and end up losing a lot. Avoid this car rental company.

Very satisfied.

Very good experience.

No information about huge deposit requirement when booking was made, deposit should have been returned straight away, still not returned surely this is breach of contract, paperwork sent in france not english as staff said they would do

Using Bluetooth on our phone a to lock and unlock the car was a problem as the system occasionally gave an error message and failed to work. The lack of a physical counter or a single point of phone contact to deal the problems we encountered was also very frustrating.

The staff at the pickup location were indifferent and wouldn't check the car with me. When returning the car, I was 30 minutes late. The staff said it was fine, but they actually charged me an extra day. The website states that late returns are charged by the hour. Stay away from Budget. They offer cheap rates initially, but the extra charges during returns are their main profit source.

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

Price drop worked great!

The overall experience was just average. Please note that there's a limit of 500 kilometers per rental, with an extra charge of 1 euro per additional kilometer. The car itself was pretty good, with more features than described.

Very quick collection and delivery process. Great service.

Customer service was helpful as our outgoing flight was delayed and reassured me the car hire office would still be open on arrival in France

Tudo ótimo, atendimento muito bom.

Plataforma boa, bom custo e benefício.

Pleasant and helpful staff, quick processing

Very good and recommended it to others

Renting a car at Toulouse Airport terminal is very convenient. The front desk staff are very friendly and informative. Here are two small suggestions: 1. Booking in advance is much cheaper. 2. Pay attention to the road signs when returning the car, follow the guidance and avoid going the wrong way.

Very satisfied.

The service was quite good. Due to personal reasons, I arrived at the store late and couldn't get the reserved car model. I paid a bit extra and switched to a top-spec 3 Series, which was also nice.

The staff at the car rental agency was extremely patient and meticulous, explaining the car's features, assisting with language settings, and pointing out existing scratches or dents, fully demonstrating exceptional service awareness.

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

Acceptable, but they do not recognize third-party insurance. To upgrade to full coverage, you must purchase a new policy and cannot just pay the difference.

Staff at Toulouse pick up were great.

It's okay