Procedures handled on the first basement level of the train station took about 5 minutes. Car pickup and exterior inspection on the seventh basement level also took about 5 minutes. The entire process was under 15 minutes, very convenient and efficient.

Both the receptionists and the parking lot staff were extremely helpful and responsible.

The car rental staff were very friendly, efficient, and considerate. They waived the fee for my booking mistake and canceled the pre-authorization immediately after return. Highly recommended.

I'll skip the minor issues, but the most serious problem is that this car rental company randomly charged my credit card, overcharging me by more than 600 euros. They couldn't explain why this happened or where the extra charge came from. Is charging customers arbitrary? If so, running this business must be easy. The counter attendant was extremely unhelpful and had a bad attitude, almost as if I owed them something. Overall, the trip was great, but the car rental experience was terrible. There won't be a next time.

My only issue was that there could have been better instructions for how to find the car rental area at Nice airport. Flying into terminal 1 we followed initial signs to the car rental area, not knowing these were actually taking us to terminal 2. It took 20 minutes to walk and would have benefited from having clearer information on where the pick up location was and how to get there, e.g. use the free bus or tram to get to terminal 2. Otherwise everything was great!