Great hire

Good car, it's brand new.

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Booking platform is working very well but help center is not.

The car was perfect. we were glad we got the same car we booked not a similar one. Europcar should quote the final price including the international one way fee, because we checked the price many time while mentioning the pick up and drop off location, but only when it was time for booking and confirming the rental, a notification windows appeared stating that the price was doubled because of the international one way fee. Thank you

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres