CAR RENTAL REVIEWS ON HERTZ IN BERGEN

Very satisfied

No queues. We were the first ones when we arrived.

The accident handling is efficient, but the number of locations is limited. After the accident vehicle is towed away, people can only be transported to a nearby town for temporary accommodation, and cannot return to the reserved location. Additionally, to pick up the car, customers must return to the airport to find a model that meets their requirements.

Very poor, phone service is unreachable and responses are slow.

The customer service was very good. The staff at the counter were polite. However, the information about the payment of tolls and parking could be explained better. I have provided a deposit on my credit card. I have returned my car with the key drop. I have no idea of the toll and parking charges deducted. I am still waiting to discover the deductibles. I was given an upgraded car, which was very good. I had booked a Toyota Corolla and was given a Toyota Lexus. There were some scratches on the bonnet of the car, but it was in good condition otherwise. I was advised to take photographs of the damage by customer services.

The booking platform is very easy to use to book the right vehicle. The loyalty scheme could be more improved with more ease of collecting the rewards and using them.

The staff were friendly, but the card they brought couldn't complete the authorization. I had to go back home to get another card, which wasted a lot of time. It's best to be well prepared in advance.

Average.

Overall pretty good. I booked a Yaris Cross Hybrid and got the same model. The mileage was around 10,000 km, and the car was in good condition. When picking up the car, the staff was in the store. The contract clearly marked any existing scratches on the vehicle, so if you find scratches not listed in the contract during your inspection, you can just take photos with your phone (as phone photos have timestamps to serve as evidence). Returning the car was also fast—you simply park the car and hand over the keys. During the pickup process, the staff only asked once if I needed insurance, and they didn’t try to push it further when I declined. One thing to note is that the staff will confirm your email and phone number with you. If you booked through QEEQ, the email and phone provided will belong to QEEQ, but don't worry—any issues will be communicated through the platform.

Smooth and friendly

I booked my car on Zuzuche with a payment of 811 NOK at the store. With the current exchange rate of 1:0.68, my rental cost should be 552 RMB. I added an extra driver at 4 EUR per day, which at an exchange rate of 1:8 should add 32 RMB. My total rental cost should be 584 RMB. However, my credit card was charged 758.52 RMB! Where did the extra 174.52 RMB come from? Please have Zuzuche customer service intervene and ask Hertz to provide a detailed cost breakdown.

The car was not full of gas when picked up.

Very satisfied.

Very satisfied.

The fully self-service pick-up is quite challenging for inexperienced users. Fortunately, our English was sufficient; it took two phone calls and the self-service machine's camera to get everything sorted. There is almost no information about using the self-service provided on the car rental platform. For those not proficient in English, avoid choosing self-service pick-up. In Bergen, it seems only the airport offers staff-assisted service.

Very attentive and extremely friendly.

The scheduled pickup time was 1:30 PM. The Hertz staff delivered the car at 1:25 PM, so we couldn't get the car before then. The staff waited until we successfully picked up the car before leaving.

Overall service was excellent, with no extra sales pitches or gimmicks. The car was upgraded.

Overall satisfactory

The car pickup was quite fast, with no extra fees. The car model is not large; the trunk can hold two carry-on suitcases and one 28-inch suitcase. If you have a lot of luggage, it can only accommodate two people. If the luggage is moderate, three people should be fine.

Easy pick up process and friendly staff

Easy booking process and clear contract