CAR RENTAL REVIEWS ON HERTZ IN BERGEN

Very satisfied

The accident handling is efficient, but the number of locations is limited. After the accident vehicle is towed away, people can only be transported to a nearby town for temporary accommodation, and cannot return to the reserved location. Additionally, to pick up the car, customers must return to the airport to find a model that meets their requirements.

Self-service via machine, no on-site staff available. For communication, you can call the number displayed on the machine.

Overall pretty good. I booked a Yaris Cross Hybrid and got the same model. The mileage was around 10,000 km, and the car was in good condition. When picking up the car, the staff was in the store. The contract clearly marked any existing scratches on the vehicle, so if you find scratches not listed in the contract during your inspection, you can just take photos with your phone (as phone photos have timestamps to serve as evidence). Returning the car was also fast—you simply park the car and hand over the keys. During the pickup process, the staff only asked once if I needed insurance, and they didn’t try to push it further when I declined. One thing to note is that the staff will confirm your email and phone number with you. If you booked through QEEQ, the email and phone provided will belong to QEEQ, but don't worry—any issues will be communicated through the platform.

There was hardly any communication. Let's see how the deposit refund goes.

The car was not full of gas when picked up.

Very satisfied.

Very satisfied.

Very attentive and extremely friendly.

The scheduled pickup time was 1:30 PM. The Hertz staff delivered the car at 1:25 PM, so we couldn't get the car before then. The staff waited until we successfully picked up the car before leaving.

Overall service was excellent, with no extra sales pitches or gimmicks. The car was upgraded.

Overall satisfactory

The service was efficient and fast.

The car pickup was quite fast, with no extra fees. The car model is not large; the trunk can hold two carry-on suitcases and one 28-inch suitcase. If you have a lot of luggage, it can only accommodate two people. If the luggage is moderate, three people should be fine.

Easy pick up process and friendly staff

Easy booking process and clear contract

Very satisfied, the overseas phone contact was convenient, and the service was attentive and responsible.