Good service

They tried pushing insurance, despite having my own insurance declaration page. Car smelled like heavy cigeratte. Car was dirty inside and outside.

No issues

Pick up was longer than expected with a pushy up sell, it felt like the counter staff were getting annoyed when i wasn't purchasing extras i didn't need or want. They even tried to sell me insurance that was already included as they weren't checking the booking properly. Rental car drop off signage was confusing, as the signs were blue and in plain sight when driving in to the airport, but they change to yellow small signs as you get near the terminal, so we missed the entrance and were taken back on to the highway. This added another 15 mins to dropping the car off so we were almost late. Drop off staff were trying to move the car to begin cleaning etc while our belongings were still in it, luckily we were very organized or it would have been easy to leave something behind.

Like: Efficiency of personal
Dislike: The front windshield washer container was cracked. No fluid was in it. We bought a gallon of good solution and it leaked immediately on the ground.

Like: Friendly staff, efficiency, no upsell
Dislike: I would have liked to have been shown the vehicles operating features as I have never driven a vehicle of this type before.

Like: Car was nice with plenty of trunk room. Good gas mileage.
Dislike: Had to wait for the rental desk to open while other rental companies were open.