All good

If you don't purchase the car company's insurance, you'll have to pay up to 2500 NZD for any accidents, and further processing is very slow. The car rental service only responds by telling you they've urged again. The experience was not great. I recommend skipping the car rental service's insurance and directly buying the car company's insurance.

Pretty good

Like: amazing quality of vehicles and great services

Like: Comfortable , economical car with good luggage space and easy access pick up and drop off address. Happy , approachable staff considering 8pm on new years eve.
Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.

Dislike: The process to get the car at Auckland Airport is horrendous. We'd never done it this way before and the service desk for all offsite hire car companies is disorganised and chaotic. One of the two telephones at the service desk goes straight to voicemail and so without a local mobile it's impossible to know how to pick up the car or get to the lot if you've never done it before. We wasted about an hour trying to figure it out. But once we had been picked up by Aerodrive our experience was great from there on.