Long waiting time to pick up car

A.Ng

Thailand

Reviewed: Thu, Sep 6, 2018

About Europcar: 8.8 /10

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Intermediate SUV | Honda BR-V or similar

1 days rental

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Carey Huxley

Thailand

1 days rental

Reviewed: Wed, Mar 28, 2018

About Europcar: 10.0 /10

Hardly any queue

Len Carter

Thailand

1 days rental

Reviewed: Wed, May 31, 2017

About Europcar: 2.0 /10

There was no staff present at the return location, we didn't know where to leave the car. We had to leave it at the counter.

M.Wortelboer

Thailand

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Fri, Dec 6, 2019

“It was ok.”

About Europcar: 7.6 /10

Fairly new car but had already a lot of scratches. The car was situated in a dark location (we arrived after sunset) which made it difficult to see all defects.

About QEEQ: 10.0 /10