excellent value for money?

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.

Need to be patient for shuttle transfers and during car pick up.

Awesome. Price protector is definitely a big plus!

The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!

The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.

Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.

Good platform probably one of the best brokers.