Match with expectations

GOOD

N/A

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

I was very happy, as they were able to upgrade me due to how busy they were with people coming in.

Great staff at the location. Fast and efficient and the cars were clean and read to go.

Great price and very easy to use.

There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.