Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.

Further than I thought but that was because I came from North York, not from the airport. The free shuttle from the airport is definitely a big bonus to go to the pick up/drop off area

Couldn’t find where to change booking times