bad communication between Easyrentcars and Aucar

Victor

Australia

Reviewed: Thu, Jun 28, 2018

About Aucar: 8.4 /10

Like: The car itself was OK; picking-up the car was not OK due to incorrect information provided by Easyrentcars.
Dislike: The information about pick-up and drop-off provided by Easyrentcars was not correct. It was difficult to understand over the phone correct information when you are in the airport with all announcements, crying children etc. Had to phone three times to get all needed information.

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Yaris or similar

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Modesty Martin

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Nov 19, 2019

About Aucar: 10.0 /10

A very responsible rental company, will choose again next time!

Mabel Fielding

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Feb 14, 2020

About Aucar: 6.0 /10

Pickup process was too slow, it took almost an hour to get the car after arriving at the store. Why can't they clean the car in advance? It was nearly dark by the time we got to Torquay.

Moira Fowler

Australia

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Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Dec 9, 2018

About Aucar: 2.0 /10

When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.