bad communication between Easyrentcars and Aucar

Victor

Australia

Reviewed: Thu, Jun 28, 2018

About Aucar: 8.4 /10

Like: The car itself was OK; picking-up the car was not OK due to incorrect information provided by Easyrentcars.
Dislike: The information about pick-up and drop-off provided by Easyrentcars was not correct. It was difficult to understand over the phone correct information when you are in the airport with all announcements, crying children etc. Had to phone three times to get all needed information.

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Yaris or similar

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Lester Melville

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 23, 2018

About Aucar: 6.0 /10

When returning the car in the morning, no staff was present at the rental office. We waited for 10 minutes for someone to return from the airport and they prioritized helping a new customer first. The entire process from arriving at the office to finishing the return took half an hour. As a result, we barely made it to our flight after handling tax refunds, baggage check, and security. The rental office was informed of our return time in advance, so they should ensure enough staff during busy hours.

About QEEQ: 10.0 /10

Victoria Hoyle

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Feb 25, 2019

About Aucar: 8.0 /10

It's okay, picking up the car is relatively convenient

About QEEQ: 8.0 /10

T.Singh

Australia

1 days rental

Large SUV | Toyota Highlander 7 Seats or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Apr 25, 2019

About Aucar: 8.7 /10

Only problem we found, guy came to pick us up from Airport can’t speak English properly, really hard to understand...

About QEEQ: 10.0 /10

J.Prencel

Australia

1 days rental

Economy | Toyota Yaris or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Mar 27, 2019

“Booking through Easy Rent Car was stress free, however would never book with Aucar again.”

About Aucar: 6.3 /10

Highly disappointed with Aucar. Car stank of cigarette smoke, despite the no smoking sign, the car was in very very poor condition with bumps and scratches, and the extra fee ($15) for going through tolls was just unnecessary and too large. Will not book through again.

About QEEQ: 10.0 /10