It's disgusting how the staff scare you into taking out extra insurance at £42 per day..

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

Didn't realise that company not actually based within the airport but that didn't actually matter as we were picked up (and dropped back off) quickly and easily by staff. Aaron was really helpful and process was quick and easy. Returned car early without any problems.

Horrific - made me pay more - I couldn’t even afford to eat that night because of it. Scammers the lot of them!! Verbally abused - swore at - shouted at - I pointed out that their office had cctv and he stopped shouting and swearing - after all that the car was dirty. When I left the car back they demanded they see my fuel receipt and told me if I didn’t have it to prove that I got fuel within a 5 mile radius that I wouldn’t get my £95 fuel deposit back!! Ever heard of gdpr?! AVOID

Great car and helpful staff, would have been nice to understand the insurance process better before I arrived.

The service was fine. The car was electric/ petrol.. and the fumes that came from the car was terrible.. causing both myself and my friend headache and very sort eyes. Had to drive with both windows slightly down, even thro it was raining. Mention this when returned the car and was told they couldn’t do anything about it. All I was told that it was being returned the next day..