Excellent service both times I have hired from Wagga

There was a small queue, but the gentleman at the reception was very courteous. Following the reminder from QEEQ, I mentioned that I needed to go to Bruny Island, and he agreed without hesitation. When picking up the car, I found that the rear seatbelt was fastened incorrectly and couldn't be undone. A very handsome guy came to check it out and took us to change the car. Noticing my confused expression as I couldn't start the car, he specifically explained the foot brake and automatic start features. During the trip, I accidentally scraped a roadside post. When I returned the car and explained the situation, the staff checked it out and said it only needed a bit of waxing, and there were no additional charges. Thumbs up!!

Almost a new car, only driven for a bit over 5000 kilometers.

Arrived half an hour early and still completed the car rental process easily and quickly. They didn’t have the 5-seater Highlander I reserved but upgraded me to a 7-seater for free after some discussion. My reservation included Max Cover, and later I scratched the side of the car in an underground parking lot. When returning the car, the staff just checked it and assured me that with Max Cover, I wouldn't have to pay anything. This kind of service and insurance truly provides peace of mind. When renting in Australia, I only trust Hertz!

Everything was just perfect. They even gave us a much better car than we ordered which was amazing! Just the drop off location on the airport was bad but it was because of some construction there. And I think I still haven’t received the deposit back but it probably takes time so I hope it will be ok and I would recommend Hertz to anybody in Sydney!!