Good car and easy to pick up in CBD

Very satisfied

The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.

The staff seemed impatient possibly due to our communication issues. When picking up the car, we were told it needed washing, which made us wait for half an hour.

Not many people, and the car was very clean.

Like: The price was cheap. We booked first a Toyota Corolla and were given Volkswagen Golf, which is totally fine with us since the car is very good. We didn't ask for it but the GPS was included with the car for free. We had to pay a little extra for an additional driver, as expected.
Dislike: Really... I have nothing to complain about...