Great value, limited customer service

Satisfied, had to wait a bit during pickup, for the return just parked in the designated spot and returned the keys at the counter.

excellant condition of the car and upgrade a brand new car for us 。excellant service!

Counter staff were great. I was very impressed with the service especially late in the evening. I would have liked there to be someone at the counter when I returned the car as I had been able to remove a mark on the back bumper that had been listed on my condition report. I had the product with me that I used to do this and would have liked to donate one of these to the staff. It's not hard or expensive to do if you know what to use. Apart from some very minor cleaning I think I returned the car in better condition than I received it. I'm not saying this to boast - just to share a few kitchen cleaning secrets that can be used for other things. The product I used was developed by NASA to clean the space shuttles and is typically used to clean and polish Corning Ware cooking pots. I'm not crazy about 3 speed Toyota Yaris. When I booked I thought I was going to be driving another vehicle and was surprised to discover that there was a Yaris. I did think that I was going to be driving a Kia Soul. They handle horribly on freeways which I use often. Once the speed reaches 80km/hr the engine begins to squeal. Over that speed at 100kms/hr it can be unbearable even with the radio on. It is very difficult to listen to for extended periods of time. I went on one journey for a day away and when I returned home I was exhausted - and just from having to deal with this high-pitched loud engine noise. I have recently discovered that I have Aspergers Syndrome which affects my sensory levels. It explains why I experience certain things in ways different to most people. I am unusually sensitive to certain sounds. Hey, I don't expect this to be a 'masterpiece' :) The six days I used your service I was very happy generally to be able to go about my business as if I was using my own car. I felt very comfortable and secure using your service. I will be very happy to use your service again. I did have a great stress-free week away from home. Thank you.

It was a bit tricky at first. The price kept changing up. I persevered and finally was able to find the price I was looking for.

Dishonest business practice of Alamo by claiming extra fuel cost on return which they cannot verify and substantiate. The rental of a medium SUV (BMW X1) was downgraded to a compact economy hatchback (Audi A1) at the original booking charges. It was substituted without prior notice. The matter was not pursued at the time of pickup as I was running very late to attend a meeting @ 900am due to a 2.5 hours flight delay of arrival. I am reserving my right to dispute my credit card charges.

Great booking platform, easy and straightforward.

Like: Off office hour drop off