Overall great service and would book again

Only one staff member available at the counter

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Very easy to book with this .com.

a bit inconvenient as i needed to register toll payment online

easy booking

The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!

Like: The car was all good for what I needed it for over the two days hire
Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.