I didn't get the car I booked and paid for.

Our flight arrived early at 6:10 AM, but the staff mentioned the booking was for 7 AM, so the vehicle wasn't ready yet. They suggested we wait at the airport. However, by 6:40, a staff member came to inform us the car was ready. The process was fast, and the car was in great condition—only around 6,000 kilometers driven. They noticed I had already purchased insurance through QEEQ and just gave me some claims tips without any upselling. Returning the car was also very convenient.

Satisfied

Have difficulty connecting to the in-car GPS system. The staff at Thrifty were of no help as they said they did not know how to operate the system. There was no queue system at the pick-up (eg. queue number ticket). It was based on who the staff saw coming in. If they missed your entrance when they are busy attending to other customers, it was as good as not being in the queue. The company would have known how many pickups to expect, so they need to cater enough staff to manage the pickups instead of making customers wait. Drop off was a better experience as there was a staff on site to quickly access the car before sending us off us within 10 minutes.

Could not provide more help as QEEQ is 3rd party platform. Needed to know more about changing the drop off timing and venue but QEEQ could not provide any answers or advice. Just redirtected to Thrifty.

The counter stuff is helpful and friendly, easy fast pick-up and drop-off.

Smooth fast booking process, love your deals, much cheaper than directly with rental agencies!