I rented a Volkswagen ID.3 but was given an Opel small SUV instead. Returning the electric car with just 5% battery left is very convenient. Luckily, the staff at the counter suggested I pay 20 euros for full insurance. The roads in Portugal make it easy to scratch the car, so I'm glad I opted for the damage waiver.

The service staff were very attentive and friendly.

Satisfactory

Big company, excellent service.

Initial attitude of member of staff I spoke to was dismissive, only two cars available at very high prices.

Excellent phone manner, very helpful, and found the car I wanted at the Europcar site I first found dismissive who said they did not have a Captur. Easyrent found the right car at the right price with no hassle.