Apart from the incorrect pickup location, everything else was very satisfactory. The pickup location provided in the booking was wrong; the actual location is 200 meters ahead of the incorrect address, across a crossroad.

When picking up the car, I asked two people about two pieces of luggage. They said the car I booked was suitable for city driving, but if going to a farther city like Porto, it would be better to switch to a larger car, which would cost an additional 25 euros per day. Nevertheless, I chose to keep the original car. The car I received had 20806 kilometers on the odometer and was relatively new. Although it was a compact car, its height made the seating feel spacious, and after folding the rear seats, there was ample room for two pieces of luggage. The car handled very well, but the air conditioning was not very effective.

Nothing to say. It’s normal at the time we arrive they are lower on staff. Perfectly understandable.

The name says everything. Easy

After we couldn't get the BMW, the counter staff helped us to get the car we wanted.

Really easy booking process.

Like: Very friendly and helpful staff. Car upgrade with no extra charge. And good value for money.
Dislike: Absolutely nothing to complain about.