Not Sure I Would Do That Again

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

The car that was booked was not available. They wanted to up-sell us to a sporty model , which we dec lined. Were given a caravan for the same price as reserved. Not exactly what we wanted for two people but it served our purposes.

The line to receive our car was ridiculous! And then when we did get to the counter they didn't have a car available for us so we had to wait another 40 minutes. The car had a nasty smell on the inside of it and did not smell fresh and clean.

The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

yes because i was up graded with no additional charge because on final bill they tried to add double fuel charge, as the car was brought back full..