I was so happy!

This was my first international car rental, and I lacked experience. At the store, the staff said the model I booked wasn't available. They should have upgraded us for free to a larger model, but the staff insisted we pay more. They didn't explain properly that the extra payment was in addition to the original rental fee. After communicating with the rental company, we paid for one day of the upgrade and then swapped the car at the airport the next day. Overall, Dollar is a small company with tricky staff, and I avoided them for future rentals.

Overall, the car rental process was orderly and quick. They did try to upsell extra insurance, upgraded vehicles, and additional toll fees, but they accepted the refusal without any hassle or rude behavior. However, there was no guidance or introduction to the rented model. The return process was very efficient, with the inspection completed quickly within a few minutes, leaving a strong impression.

Overall good! But I haven't taken care of the traffic violation in the US yet...

Too many additional sales pitches.

Like: Everything was delivered up to expectation.
Dislike: I'd want color option if possible.