Upgraded at my cost to a Cadillac

Returning the car and everything else was fine. The agent at the counter seemed very nice, but they added a lot of extras without being clear about it. My original order only included basic coverage and additional third-party insurance, nothing else. At the counter, the agent added options like no need to return with a full tank and roadside assistance. For example, with roadside assistance, they just said, 'You don't need to worry, if you have any issues, just call us,' without mentioning the extra cost of the insurance. I didn't notice at first and only discovered there was an extra $300 charge when I was about to pick up the car. I immediately went back and requested all the extras be canceled, insisting on just the prepaid items on my original order. Most front desk agents are like this, including at Hertz. Stay vigilant, or you’ll definitely get scammed.

After returning the car, we rented another one and wasted several hours at LA Thrifty fighting for our rights. I urge all Chinese people not to rent from this company. They unjustifiably refuse to accept Chinese driving licenses and their service attitude is terrible. Many Chinese people have been denied rentals, disrupting their travel plans. It seems highly likely to be racial discrimination. Let's support our country and fight back together!

Thrifty and Dollar share the same counter. I waited in line for over an hour, and when it was finally my turn, there were no cars available. I had to wait an additional half hour.

The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.

Fantastic service...will definitely use this company again

Just great!

I would definitely use it again!