I booked a car for 10:00 PM, but they closed at 10:00 PM without any notice or contact. I only got the car the next morning at the airport without any compensation. I clearly stated that I didn't want any insurance, but they still added basic insurance. Be sure to read carefully before signing!

Car service was well above my expectations . Made my trip so much better and easier

Easy simple process

Car did exceed my expectations. I would have preferred to "skip the counter" and go straight to the pick-up lot - which I usually do as a Thrifty Blue Chip Member

I was unable to take advantage of a $30 "discount coupon" mentioned in a subsequent email.

Without telling added all kind of insurances and presented it without comments. Kept on pushing on a stupid road help insurance that I clearly not wanted. Annoying. They could just advise before adding it to the bill.

I had to spend the double, just because the sold me at the counter "you don't have any insurance, if there are any damages you have to pay full value of the car". that's a scam. Really unfriendly. Car was much smaller than the one provided with the reservation