AVOID THIS NIGHTMARE

Car was bigger than expected. No waiting at counter. Got conned into buying the ezypass and ended up paying $60 for $2 worth of tolls! Nice one!

All was OK, no problems.

The queue to pick up our car was over an hour wait. The staff at the counter were not friendly at all, very pushy on up selling insurance despite having full cover already - they use scaremongering tactics. Also they tried to give us a smaller/cheaper car than we booked. After I complained and showed my booking confirmation, they finally honoured what I paid for but told me it was technically an “upgrade”. Would pay the extra money and hire a car from a more reputable company so you can at least relax and make the most of your vacation in Maui, not worry about whether you’re going to get stung with Advantage additional charges on return!

Easy to book and compare.

No staff present at night. Had to come back next morning to pick car. Front staff rude next morning. Will book with tried and tested companies like hertz or avis next time.

Like: The car was great
Dislike: It took over an hour of standing in line to pickup the car and I would have gone elsewhere if I had not already paid for it.